Description:
To achieve this, the successful candidate will:
Contribute to the ongoing development and refinement of EWOQ's QA approach
Manage and review the quality and consistency of data, case management and administrative decisions, integrating elements of customer satisfaction and feedback into business improvement and existing performance development strategies.
Manage the continuing process of monthly data checking and case audits and the provision of feedback to leaders for the purposes of coaching of their individual team members.
Contribute to the development of strategies to improve quality of decision making and the customer and scheme participant experience.
Deliver ongoing coaching and guidance to leaders and team members to ensure their development is supported through the quality management process.
Facilitate data checking and exception reporting to ensure data integrity including analysis of results.
Identify trends, patterns and changes in market conditions to inform ongoing professional development and collaborate on broader learning and development strategies.
Assist with the coordination of stakeholder surveys, analysis, reporting and communication of results.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.