Description:
About the Role
As an Employer Support Consultant, you will make a difference in the lives of Workskil Australia customers that have recently secured employment.
Use your excellent customer service and rapport building skills to develop and maintain important employer relationships that:
- deliver valuable ongoing support
- address work related barriers and promote job retention
- support Workskil Australia to claim important employment outcomes
This role is being offered on a full time ongoing basis and will be based at our Adelaide CBD location.
You may be required to work a roster between the hours of 8am – 7:30pm Monday to Friday. Need unique hours? We might be able to accommodate so please ask!
You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About You
To be successful in these roles you will be able to:
- Demonstrate experience in administration or customer service, with Employment Services Industry experience desirable;
- Demonstrate outstanding interpersonal skills and ability to engage on the telephone with diverse customers who require support with sensitive and emotional matters and ensure clear communication of these requirements is undertaken for a diverse range of customers;
- Demonstrate excellent administration skills, strong written communication skills, attention to detail and computer literacy;
- Proven ability to multi-task, you will be required to work across various IT systems whilst maintaining telephone contact;
- Demonstrate experience working to targets and KPIs;
- Demonstrate ability to work in a fast-paced environment and learn new systems quickly.
You will also be required to:
- Hold a minimum Certificate IV in Employment Services, Career Development or willing to obtain;
- Have experience in an inbound or outbound contact centre environment or Employment Services.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
We work hard every day to:
- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community. Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.