Description:
About the Role
As an Employer Support Team Leader, you will lead a dedicated team of Employer Support Consultants that are committed to making a difference in the lives of Workskil Australia customers that have recently secured employment. Through the provision of regular and meaningful post placement support, your team will support our customers to maintain their employment and increase their economic independence.
This role is being offered on a full time, ongoing basis located at our Adelaide CBD office.
You may be required to work a roster between the hours of 8:00am – 6:30pm, Monday to Friday. Need unique hours? We might be able to accommodate so please ask!
You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity, so we encourage you to submit your application at your earliest convenience.
About You
What we're looking for:
- You will have exceptional communication skills with proven ability to build positive relationships among a diverse range of stakeholders including staff over the telephone and via email;
- Strong mentoring and motivational skills to lead by example and manage the team;
- Demonstrated ability to set and monitor team and individual staff performance to ensure Key Performance Indicators (KPIs) are met, including conducting monthly meetings and performance reviews;
- Ability to develop and maintain positive and professional working relationships with Site staff, customers and employers;
- Ability to work with culturally or linguistically diverse, Indigenous, ex-offenders, youth and other vulnerable groups;
- Strong time management skills with high attention to detail and data integrity;
- Ability to work under pressure in a fast paced environment; and
- Strong skills in data entry, the Microsoft Office suite and ability to type approximately 30 words per minute.
You will also be required to:
- Have at least three years’ experience in Employment Services; and
- Have a minimum Certificate IV in Employment Services, Career Development or equivalent or willingness to obtain.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
To learn more about our organisation, please visit www.workskil.com.au
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered.
If you progress in your application for this role Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.