Description:
Join a dynamic and supportive team that values innovation, professional growth, and work-life balance. At Lucent Advisory, we offer advanced training, cutting-edge technology, and career development opportunities. As a trusted outsourced partner for Finance, Payroll, and HR services, we help businesses streamline operations while fostering a culture of collaboration and excellence.
About Us
Lucent Advisory is Australia’s leading provider of outsourced Finance, Payroll, and HR services. We are passionate about delivering tailored solutions that empower businesses to operate more efficiently. As part of our team, you’ll be at the forefront of payroll processing and system implementations, working with a diverse client base while receiving hands-on training and support to elevate your expertise.
We pride ourselves on a workplace culture that values teamwork, innovation, and professional development. We celebrate success and create opportunities for growth, ensuring that every team member feels valued and supported.
Why Work With Us?
- Career Growth & Development – We offer structured training, mentorship, and exposure to a broad range of industries to help you progress in your payroll career.
- Competitive Salary Based on Experience – We offer a salary that reflects your skills and experience.
- Vibrant Culture & modern offices – Work in a collaborative and engaging environment with easy access to public transport and local amenities.
- Recognition & Rewards – Your hard work won’t go unnoticed. Enjoy salary reviews after probation and clear career advancement opportunities.
About the Role
As a Senior Client Services Coordinator at Lucent Advisory, you’ll lead our Client Services Team and deliver high level financial and administrative support to our team of Divisional Managers. Reporting to the Business Operations Manager, this position requires advanced level skills to respond to a highly diverse range of responsibilities. If you have a passion for exceptional client service, financial administration, and a tech-savvy work environment, this is the perfect opportunity to take your career to the next level.
Key Responsibilities:
- Providing centralised oversight and control of the organisations practice management system (Karbon).
- Managing proposals for all new clients and renewals.
- Managing all client onboarding and offboarding activities, including establishing billing arrangements.
- Leading the practice’s month-end financial processes and reporting requirements.
- Coordinating improvements in office business systems and operations.
- Ensuring compliance with various statutory and business requirements.
- Supporting and training junior members of the Client Services Team.
About You
You will be a commercially savvy financial administrator who is happy to take on a diverse mix of responsibilities displaying the following skills:
- Advanced financial management experience, including overseeing WIP, invoicing, debtors and payment arrangements.
- Advanced Excel / financial administration, analysis and reporting skills.
- Experience using data visualisation tools such as Power BI will be highly regarded.
- Exceptional customer service, administration and communication skills.
- Experience using accounting and business systems such as Karbon, Xero, Xero Practice Manager, Practice Ignition, Fathom, ApprovalMax, Practice Protect.
What We’re Looking For:
- Minimum 3 years’ experience in the fields of financial service management or business administration, preferably within the financial services sector.
- Exceptional customer service and communication skills.
- Advanced business analysis skills, including Excel.
- Experience using accounting and business systems preferred, such as Karbon, Xero, Xero Practice Manager, Practice Ignition, Fathom, ApprovalMax and Practice Protect.
- Experience managing month-end processes, including timesheets, WIP, billing, debtors, accounts payable and performance reporting.
- Knowledge of and/or experience using Microsoft Office 365 (Excel, Outlook, Teams, SharePoint, Bookings, PowerPoint, Word, Copilot)
How to Apply
If you’re ready to join a forward-thinking team that values innovation, flexibility, and career development, we’d love to hear from you!
Submit your resume and cover letter through Seek and tell us why you’re the perfect fit for Lucent Advisory’s Client services team.
Please address your applications to Julian Roffe – Business Operations Manager.
Be part of a team that supports ambition, celebrates success, and thrives on delivering excellent client experience.