Description:
Work options: RemoteSerco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer flexibility and career growth, along with benefits that support you at every stage of life, including:
- Remote work across Australia, with hybrid options in Victoria
- Potential for an extension beyond the initial 3-month contract
- A supportive and collaborative team environment
- Meaningful work that makes a real difference in mental health services
Make an impact at Serco
As a Clinical Operations Manager , you’ll play a key role in leading and developing a high-performing mental health clinical team. You’ll be responsible for ensuring service quality, managing clinical supervision, and engaging with key stakeholders to drive operational excellence. Your leadership will help secure service continuity and client satisfaction.
In this role, you’ll make a positive impact by:
- Managing day to day clinical operations to ensure high quality service delivery.
- Providing clinical supervision to mental health clinicians and conducting quality audits o drive insight for improvement.
- Accountability for clinical escalation and support across operating hours.
- Driving strategic improvements to enhance service performance and client confidence.
- Leading and mentoring a team, fostering engagement and professional growth.
- Managing stakeholder relationships, including clinical and non-clinical clients.
- Ensuring compliance with clinical governance and accreditation requirements.
Serco is a place for you
To be successful in this role, you’ll have:
- A postgraduate qualification in Mental Health with a minimum of 12 months (full time equivalent) demonstrated experience working in this context.
- Must meet the requirements of an Australian College of Mental Health mental health nurse, and either be credentialled or willing to obtain accreditation.
- Current AHPRA registration (Registered Nurse or Registered Mental Health Nurse).
- Proven experience in mental health leadership and clinical supervision.
- Strong resilience and adaptability in a dynamic and demanding environment.
- Excellent problem-solving skills and the ability to drive service improvements.
- High emotional intelligence with the ability to build and maintain trust-based relationships.
By joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate the flexibility of remote work and the stability of long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments across Australia, New Zealand, and Hong Kong, offering unique opportunities to apply your expertise across Health, Defence, Maritime, Justice, Immigration, and Community Services.
We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ individuals, veterans, and people with disability. By joining Serco, you’ll also have access to Employee Networks led by colleagues passionate about inclusion and belonging.
Impact a better future at Serco.