Description:
About the role
We are seeking a dedicated and organised Skip Tracer to join our professional team on a full-time basis. In this role, you will take charge of locating individuals who could not be contacted through field efforts. Your responsibilities will include making appropriate arrangements or obtaining updated information to assist our field representatives in taking effective action.
The ideal candidate will possess a strong understanding of ASIC/ACCC debt collection guidelines alongside prior experience in debt collection and skip tracing.
The core hours are between 9:00am – 5:00pm, with flexible options available. No weekend work or later nights required.
We foster a collaborative team environment focused on mutual support, empowerment, and rewarding achievements. Our quality and revenue KPIs are both relevant and attainable, with monthly target incentives to celebrate our success.
Key Responsibilities
- Locating individuals using internal and external databases;
- Conducting research by using public records, social media, and other resources to gather information;
- Verify and analyze collected data to ensure accuracy and reliability;
- Manage a portfolio of accounts with precision and care;
- Handle inbound and outbound calls to communicate effectively with customers;
- Negotiate and establish appropriate payment arrangements;
- Ensure compliance with ASIC/ACCC debt collection guidelines and applicable legislation, policies, and procedures;
- Monitor and follow up on payment arrangements diligently.
Skills & Competencies
- Sound knowledge and understanding of the National Consumer Credit Code (NCCP), the Debt Collection Guidelines and the Privacy Act;
- Ability to work independently and collaboratively within the team;
- Attention to detail, ensuring accuracy and completeness in all tasks;
- Demonstrated ability in negotiating successful outcomes and interacting with people effectively;
- Maintain confidentiality and integrity at all times;
- Commitment to maintaining confidentiality and integrity at all times;
- Basic level of MS Office Suite and Excel software; and
- 2 years’ experience in debt collections or financial services.
Benefits
- Enjoy a structured schedule from 9:00 AM to 5:00 PM, ensuring a healthy work-life balance
- Access to company EAP
- Transition to hybrid work arrangements upon completing training
- Take ownership of your responsibilities and make a meaningful impact
- Join a supportive, high-performing team that values collaboration and camaraderie
- Benefit from continuous, structured, and hands-on training programs tailored for your growth
- Explore pathways for development across various divisions within the Risk & Security business
About Us
Risk & Security Management is Australia’s most trusted provider of end-to-end receivables and risk management services, delivering innovative solutions and expert advice to clients across multiple industry sectors.
As one of the country’s leading service providers to the financial services, insurance, and legal sectors, we work on behalf of these organisations to offer a range of services that protect their financial interests.
If you’re interested in joining a team that values integrity, collaboration, growth, accountability, and a thriving work environment, we would love to hear from you!
Act with integrity | Better Together | Leap, Grow, Excel | Own it & Make it Happen | Thrive!.