General Manager

Description:

You will lead the Basketball Department team into an exciting period of growth by identifying and implementing innovative methods to consolidate current programs, increase participation and expand education opportunities. You will be responsible for implementing HKBA’s Strategic vision and objectives which will form a key driver of the increasing programs offered by the Association and the opportunities it provides.

This role has been created to oversee all operations of HKBA - Competitions, Officials, Community Development, Elite Development, Representative Program, Grants, Partnerships, and Sponsorships.

Key Areas Of Management

• Management & Administration of Basketball Activities
• Governance, Strategy and Planning of Basketball Activities
• Finance Management of Basketball Activities
• Timely reporting on all key metrics
• Promotion and Development of Basketball Activities
• Management & Supervision of all Basketball staff
• Manage all member protection and child protection matters
• Oversight & management of disciplinary tribunals.
• Identify and apply for appropriate grants to support programs and initiatives.
• Build long-term relationships with key Stakeholders & Government
• Identify, secure, and manage sponsorships and partnerships
• Research and identify grant opportunities and prepare detailed applications to secure funding.
• Develop and execute marketing strategies to increase participation and visibility.
• Collaborate with community organisations and media outlets to promote programs and events.

General Responsibilities

• Attend all relevant meetings, conventions and seminars.
• Research & develop policies, systems and other measures to improve programs.
• Be an integral part of the business planning process and contribute to the ongoing evolution of HKBA's strategic plan.
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs.
• Establish program targets and set short and long term goals.
• Recruit, develop and educate Basketball staff.
• Cultivate and promote a positive culture of teamwork and collaboration.
• Develop and maintain proactive and positive working relationships with the governing bodies of the sport.
• Delivery of best practice communication.
• Assist with preparation of yearly budgets.
• Management of expenses within the role.
• Assist with preparation of the yearly Basketball calendar.
• Ensure general customer enquiries and complaints are answered within 10 working days.
• Record any incidents that may impact or create risk to HBKA or venue(s).
• Monitor compliance with laws and regulations with relevant documentation.
• Provide strategic oversight of the entire HKBA program, encompassing all levels from NBL1 through to pre-rep clinics.
• Maintain a strong understanding of program performance, including player statistics and refereeing, while proactively introducing and implementing innovative concepts and initiatives to enhance the program's overall success.
• Oversee external contractors to deliver marketing campaigns, digital updates, and content creation, ensuring effective promotion and consistent communication.
• Establish and oversee the budgets for all cost areas - Competitions, Officials, Representative, Community Development and Representative Development.
• Monthly reports to the HKBA Board.
• Any other duties as necessary to provide stability to HKBA.

Admin Responsibilities

• Conduct regular Work-In-Progress with each staff member.
• Dealing with day to day managerial issues and decision making process. Ensure all the processes and procedures of operations are implemented.
• Attend all relevant Basketball NSW meetings, conventions and seminars.
• Manage pathways for players and officials and ensure they are advertised.
• Develop an induction process for all staff, hobbyists and volunteers across all basketball operations.
• Encourage all department staff to attend professional development opportunities. Assist in finding courses to improve performance, skills or programs for HKBA.
• Provide yearly reviews for each Department Manager, reporting the overview to the HKBA Board. Assist Managers provide yearly reviews for staff members within their department.
• Ensure all employment paperwork is completed including WWCC, First Aid and Hobby Declarations where required.
• Organise tribunals as required including charged person, referees, panel and paperwork.

Member Protection Officer Responsibilities

• Ensure all Basketball Managers undertake “Play by the Rules” (online training) MPIO online course and the Office of Sport (face to face training). Ensure accreditation and further training is obtained.
• Listen and act as a sounding board for members.
• Clarify basic points and concerns relating to grievances and incidents.
• Provide customer advice on inappropriate behaviour and complaint process, referring to the Basketball NSW Member Protection Policy.
• Monitor and follow-up the enquiry or complaint as it progresses.
• Build internal/external communications that build collaborative and consistent practice.
• Seek out and actively manage key internal and external stakeholder relationships ensuring effective interface between HKBA and various stakeholder groups.
• Awareness of Codes of Conduct, Child Protection & Member Protection rules, regulations and policies.
• Work with clubs to ensure that the members who require a WWCC have provided their current number, and expiry date.
• Maintain and manage the WWCC database.

Governance, Strategy and Planning Responsibilities

• Support and assist the HKBA Board with organisational planning (short and long term) and take initiatives towards operational excellence.
• Develop and implement operational policies and procedures in support of the Association's mission.
• Regularly review By-laws and ensure rules are continually updated to keep up with the development and progress of the Association with Basketball NSW & Basketball Australia.

Qualifications

• Be customer-focussed with the ability to understand issues from the members' perspective.
• Solution focussed, providing a calming influence in circumstances where customer expectations may not have been met.
• Excellent communication skills and an ability to 'sell' HKBA and the sport of Basketball.
• Proven ability to work as a part of a team to deliver outcomes.
• Ability to develop creative and innovative approaches to partnership activations.
• Energetic and outgoing personality that supports your ability to build effective relationships.
• Excellent oral and written communication and presentation skills.
• Strong working knowledge of Microsoft Office (Outlook, Excel, Powerpoint) and Cloud-sharing platforms (Dropbox, Google Drive).
• Have a sound knowledge of teaching and mentoring skills.
• Current Senior First Aid Certificate.

Selection Criteria - Highly Desirable

• Proven administration and financial management competence.
• Member Protection Information Officer trained.
• Demonstrated experience in the operations of a not for profit or similar organization.
• Demonstrated ability in developing and supporting initiatives that encourage increased participation at all levels.
• Possess strong relationship management skills and the ability to work with a diverse range of stakeholders.
• Possess strong communication skills, both verbal and written, with the capacity to communicate information and recommendations accurately, clearly and succinctly.
• Willingness & ability to support 'inclusion' programs.
• Experience with social media management tools.
• Degree, preferably in business, finance or sports management.
• Knowledge of, and passion for the sport of Basketball.

Seniority Level

Executive

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Sports Teams and Clubs

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