Project Manager - Internal Dispute Resolution

Description:

Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!

We have an exciting permanent opportunity for an experienced Business Project Manager to join our Customer Resolutions team, driving forward transformational projects to deliver best-practice internal dispute resolution (IDR). In this role, you'll collaborate closely with our Head of Customer Resolutions and a diverse group of stakeholders to enhance our operational effectiveness, compliance standards, and customer experience.

Salary: Competitive salary plus super plus annual bonus incentive

So, what’s the job?

• You’ll lead and manage end-to-end project delivery, from initiation through to successful implementation

• You’ll engage and build strong relationships with a range of internal and external stakeholders, facilitating effective communication and collaboration

• You’ll identify, assess, and mitigate risks to project delivery, swiftly escalating critical issues to maintain momentum and project outcomes

• You’ll drive process improvement initiatives, leveraging industry best practices and methodologies to optimise our IDR processes, aligning with regulatory standards (ASIC RG271 and General Insurance Code of Practice)

• You’ll implement and manage effective change management strategies ensuring project deliverables are sustainably embedded across the business

• You’ll provide robust reporting, tracking, and analysis of project KPIs, budgets, and outcomes

• You’ll ensure comprehensive documentation and adherence to governance frameworks, including regulatory compliance, throughout the project lifecycle

And what are we looking for?

• You’ll have proven experience in business project management, ideally within internal disputes resolution, claims management, financial services, or insurance industries

• You’ll have a proven strong track record in managing complex stakeholder relationships and cross-functional projects

• You’ll demonstrate exceptional organisational skills, with a proactive approach to managing risks, dependencies, and competing priorities

• You’ll have experience in applying process improvement methodologies (such as Lean, Agile, Six Sigma) to drive measurable business outcomes

• You’ll display excellent communication and interpersonal skills, with the capability to influence and collaborate at all organisational levels

• You’ll have a passion for delivering outstanding customer experiences and driving continuous improvement

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

APPLY TODAY AND LET’S GO GREAT PLACES TOGETHER! Please note, applications will be reviewed, and applicants may be contact prior to the job ad closing so do not delay in applying.

To learn more about working at Zurich Cover-More, check out our careers and benefits page!