Description:
RESPONSIVE BUILDING are currently recruiting for a Case Manager.
Company Overview:
Responsive Building is a premier construction company specialising in providing bespoke building services, insurance claim management and repair solutions throughout Queensland and New South Wales.
Our commitment is to provide nothing short of excellence, ensuring efficiency and cost-effectiveness for our valued clients. Our services include emergency response, building design and construction and disaster maintenance.
The Role:
This role plays a critical part within our team, coordinating trades for repair work, ensuring projects stay on schedule and supporting the smooth operation of our Company.
This role reports to the Operations Manager and will collaborate with all stakeholders to achieve operational and organisational goals.
Key Responsibilities:
• Coordinate projects and trades for repair work, in collaboration with the Supervisor.
• Monitor critical dates for Supervisors daily and ensure that clients and customers are updated, in line with KPIs.
• Communicate effectively with all stakeholders.
• Handle inbound and outbound calls with insured clients, ensuring clear communication.
• Keep insured clients and insurers informed about claim status and updates.
• Arrange and schedule trades as needed.
• Manage contracts efficiently.
• Coordinate make-safes in line with KPIs including scheduling trades, updating customers, reporting and invoicing.
• Assist the construction team with scheduling trades.
• Complete development safety advice applications and identify risk.
• Generate work authorities.
• General office support and administration:
- Book appointments.
- Data entry into company specific project software and portals.
- Maintain accurate and organised records of project files, contracts and correspondence (digital and paper).
- Prepare and process all documentation required for insurance claims and repair approvals.
- Assist in compiling reports and updates for management and stakeholders.
- Other administrative tasks as instructed.
Key Employment Requirements:
• Evidence of Australian Work Rights.
• Valid QLD Driver’s License.
• Qualifications in Business Administration or Project Management, is highly regarded.
• Experience in a claims administration, construction project coordination or administrative role, preferably within the insurance repair/ building industry. (3 years plus).
• The ability to manage administrative tasks, with exceptional efficiency and attention to detail.
• Proven enthusiasm and ability to deliver high-quality services and create positive customer experiences.
• Demonstrated technical proficiency with systems, software, databases, reporting tools and communication platforms.
• Demonstrates flexibility and resilience in adapting to changing priorities, processes and environments to ensure continued success and meet evolving business needs.