Description:
About Us
Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.
We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.
About the Role
The Supporting Those At Risk of Homelessness (STARH) Program is funded by the Department of Communities, Housing and Digital Economy to provide direct service delivery to support people at risk of homelessness through providing planned support, case management and advocacy. The aim is to maximise individuals and family’s capacity to be independent, self-reliant and connected to appropriate social and community supports. Support is person-centred, proactive, reliable, comprehensive, flexible and practical that is delivered in a manner that is respectful of the dignity and privacy of individuals. STARH will provide services to people in their own homes or outreach, intervening early to prevent a person from losing a tenancy that is at risk or to make a planned transition to alternative suitable housing.
The Case Manager role is responsible for coordinating and providing care that is reliable, timely, effective, safe, equitable and client centred, providing a customer first experience. The Case Manager is responsible for providing support to a range of individuals and families to sustain their housing in the service agreement target regions delivering holistic & strengths-based case management, information & advice, as well as referrals out to appropriate services.
Utilising the WMQ Housing & Homelessness Practice Framework, WMQ Model of Care and Wesley Charter, service delivery is person-centred, proactive, reliable, comprehensive, holistic and practical, delivered in a manner that is respectful of the dignity and privacy of individuals.
Key Role Accountabilities
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Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter, Wesley Mission Queensland’s Vision, Mission, and Values.
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Work according to the team values, and the attributes of conscientiousness, adaptability, optimism, kindness and reflective practice.
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Engage families and individuals from the stated client group to provide support in line with the role purpose and position summary.
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Provide holistic, trauma informed, client centered case management, support and advocacy for the client(s)as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing advice, information, advocacy and support to clients as required.
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Monitor and manage workflow and exercise initiative in areas where practices or methods are not established.
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Facilitate processes to optimize communication, case coordination, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.
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Assist the team in the delivery of activities and programs.
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Ensure that activities meet duty of care obligations under the provisions of health and safety legislation and WMQ policy.
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Ensure the needs and outcomes for the target group and objectives are clearly understood by stakeholders and report on barriers being experienced to access service delivery.
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Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/case plans/materials/statistics/reports and maintenance of accurate data.
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Operate within the program budget and maintain appropriate receipts and accounts.
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Work collaboratively within a team environment, actively participate in regular staff meetings, case reviews, training, and supervision.
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Supervision and support of volunteers and placement students as required.
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Work under the general direction of the Coordinator to meet program expectations and accept other duties as determined.
About You
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Degree qualifications in human services or a related field required with the required level of experience.
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Demonstrated experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice.
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Demonstrated high level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education.
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Demonstrated ability working within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity.
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Demonstrated ability to work as required with minimal supervision to achieve client and program goals.
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Demonstrated experience in establishing and maintaining agency network relationships within the human service environment to better meet client needs.
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Understanding and commitment to social justice principles, confidentiality and privacy.
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Demonstrated effective PC skills including MS Office, reporting and other related applications packages.
What makes a difference for us:
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Current Suitability Card for Child Related Employment (“Blue Card”) and First Aid Certificate or ability to obtain
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Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.
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Relevant probity checks required by legislation and WMQ Limited policy.
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Current Driver’s Licence and willingness to drive in the course of work.
Why Join Us
We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.
We offer our team members:
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Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.
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Access to salary packaging benefits that enable you to increase your take-home pay
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Access to discounts on private health insurance, gym memberships and travel
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.