Hostel Manager - Nsw Sydney

Description:

Full-time Hostel Manager position available with competitive salary. Work in a dynamic team in Sydney NSW 2000. Apply with 11 Recruitment today!
The Downing Hostel is seeking a full-time, dedicated, and highly motivated manager team to oversee day-to-day operations at our centrally located Sydney accommodation.
Located next to World Square, the hostel offers a range of options, including dorms and private rooms, with amenities like free Wi-Fi, free laundry, and bar discounts. The ideal manager will ensure that all guests enjoy a comfortable, safe, and memorable experience in this vibrant and convenient location.
The primary objective of this role is to ensure smooth operations, maintain a high level of guest satisfaction, and guarantee the highest standards of compliance and maintenance.
Responsibilities:

• Oversee and manage all aspects of The Downing Hostel’s daily operations, ensuring high standards of quality are maintained.
• Maintain the online reservation system, ensuring all information is accurate and up to date.
• Prioritize guest satisfaction by responding to feedback and implementing improvements to enhance their experience.
• Develop and execute marketing strategies to promote the hostel’s services, amenities, and offerings.
• Foster strong relationships with suppliers and tour operators.
• Demonstrate a solid understanding of all areas within the hostel, ensuring smooth and effective service.
• Ensure compliance with all regulatory obligations, including Responsible Service of Alcohol and Safety requirements.
• Train and develop staff to ensure optimal performance and excellent guest service.
• Coordinate and implement daily, weekly, and monthly hostel tasks, including cashing up, recycling, and waste disposal.
• Ensure the efficient running of the hostel, making sure all systems, facilities, and procedures comply with legislation, health and safety requirements, and lease provisions.
• Oversee the ordering of supplies, manage supplier relationships, and ensure cost-effective purchasing in line with financial procedures.

Essential requirements:

• Relevant qualification
• Minimum 1 year relevant work experience
• Excellent communication skills
• Professionally presented with a warm and empathetic personality;
• Have a strong focus on customer service, with the ability to communicate effectively, and work in a team environment
• Excellent administration skills and attention to detail.

Salary: This is a full-time position with competitive remuneration between $70,000 - $80,000 p.a. plus superannuation for a 38-hour work week.
How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.