Description:
The Partnerships & Performance Coordinator is responsible for coordinating the onboarding of new clients and embedding themselves within existing client accounts to build authentic and trusted relationships. This role acts as the key point of contact for all non-operational client interactions, ensuring high levels of engagement, satisfaction, and service excellence.
The successful candidate will anticipate client needs, work collaboratively with internal teams, and help deliver tailored solutions that exceed expectations. They will monitor performance metrics, maintain client health, and contribute to continuous improvement initiatives.
Key Responsibilities
Client Onboarding & Engagement
- Lead and manage the onboarding process for new clients to ensure a seamless transition.
- Build strong, authentic relationships with clients to foster long-term engagement and satisfaction.
- Act as the primary liaison for client communications outside of operational delivery.
- Understand client goals and pain points, offering proactive and strategic support.
Performance & Relationship Management
- Monitor and report on client satisfaction, performance metrics, and key deliverables.
- Collaborate with internal teams to ensure client needs are understood and met in a timely and effective manner.
- Identify opportunities for service improvement or expansion based on client feedback and performance data.
Systems & Process Management
- Navigate and manage complex systems related to client performance, workflows, and reporting.
- Contribute to the development and refinement of processes that improve client outcomes and operational efficiency.
Confidentiality and Compliance
- Handle sensitive client data with utmost discretion and in accordance with privacy laws and ethical guidelines.
- Ensure all client-related practices are compliant with relevant legislation and industry standards.
Key Attributes and Skills
- Strong relationship-building and interpersonal skills.
- Exceptional written and verbal communication abilities.
- High attention to detail and a commitment to excellence.
- Proven ability to work across teams and coordinate diverse stakeholders.
- Deep understanding of business operations and performance management.
- Comfort with navigating complex systems, CRMs, and data platforms.
- Ability to manage multiple priorities and deadlines effectively.
- Integrity and discretion when dealing with sensitive or confidential information.
Qualifications & Experience
- Tertiary qualifications in Business, Communications, Project Management, or a related field (or equivalent experience).
- Demonstrated experience in client services, account management, or partnership coordination.
- Experience in performance management, reporting, and system navigation.
- Understanding of data privacy and ethical frameworks.
To apply, please click on the apply button or email hello@weareastute.com.au