Description:
- Utilise your transactional business banking expertise in this diverse role
- Rewarding opportunity to put the customer at the heart of all you do
- 1 new roles available covering Penrith or Parramatta
A career that gives you more:
NAB are seeking a passionate and experienced Specialised Banking Manager (SBM) to join the team. As the SBM you will work with our bankers and customers in the NAB Partners, Growth Segments and/or small Business and Connected Segments to attract and retain customers by identifying a customer’s needs for our Transactional Business solution and selecting the appropriate NAB channel/s to fulfil those needs. You will engage with customers to deliver the best NAB solutions to meet their needs.
The Specialised Banking Manager will support our customers by collecting money, managing money and making payments securely and efficiently. They will improve cash-flow, business efficiency and navigate an increasingly complex, digitised and integrated business environment. This will be done through engaging with customers to deliver the best NAB solutions to meet their needs and by engaging with bankers, other Specialists and referral partners, delivering capability training and by utilising NAB’s data and tools.
Additional responsibilities will include but not be limited to:
- Deliver a great customer experience and grow customer advocacy
- Identify complex client solutions across a diverse range of Transaction Banking products to ensure we meet client's specific needs
- Lifting Business Banker knowledge and capability through coaching and influencing
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures and escalate events, issues and breaches as they are identified.
About You:
The successful candidate will be a proactive and passionate banker with a customer centric mindset whose stakeholder management skills are second to none.
In addition to this, they will have the following:
- Previous experience within Transactional/Business Bank
- Demonstrated experience in building and maintaining quality relationships with our Business customers
- Strong business acumen
- Relevant tertiary qualification
The successful candidate will be someone with deep insight and experience in understanding the pain points and challenges that business owners face with the ability to translate business strategy into palatable execution. A comprehensive understanding of business banking would be highly desirable, along with the ability to work with complexity and ambiguity.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.