Where

Customer Banking Specialist - Gouger St (15 Hr/Week)

Commonwealth Bank of Australia
Adelaide Full-day Full-time

Description:

We are looking for a Customer Banking Specialist to join our Gouger Street branch on a part time basis!

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Roster (15 hours per week):

  • Monday, Tuesday and Thursday: 10.30am – 4pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

  • Build a personal connection with customers through meaningful conversations
  • Work with customers to help them use our in-branch technology and digital banking options
  • Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes
  • Perform interviews and process applications for personal loans, credit cards and associated products
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
  • Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
  • Engage with customers by participating in community events and fundraising activities
  • Look out for the safety and wellbeing of your team
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who

  • Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
  • Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
  • Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 31/03/2025
25 Mar 2025;   from: uworkin.com

Similar jobs

  • Commonwealth Bank - Retail Banking Services
  • Adelaide
Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 10...
20 days ago
  • Maxima Training Group Ltd.
  • Adelaide

Description:

The Role

The HR Consultant is responsible for providing generalist, customer focused, practical and timely HR advice to Host Employers as required. With a focus on management of staff including employee ...

21 days ago
  • Bendigo and Adelaide Bank
  • Adelaide

Description:

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together ...

25 days ago

Description:

  • Build on the customer-focused culture within the Health Banking team via strong leadership and a deep understanding of industry dynamics.
  • Implement innovative strategies to support local market settings, whilst ...
20 days ago