Description:
Job Description
- Together we will achieve a high level of customer experience
- Challenge yourself to exceed in a busy and diverse role
- 7 Day Rotating Roster (Including nightshifts)
- Permanent Full-time opportunity located at Melbourne Freight Terminal
At Qantas, our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business
Qantas Freight is Australia’s largest independent air freight services business, moving over 4000 air freight shipments across more than 500 destinations globally.
The Agent Freight Operations is responsible for assisting with the delivery of Imports and the acceptance of Export Freight to customers. If successful – you would deliver total customer satisfaction through the accurate and efficient performance of clerical duties associated with the delivery and acceptance of Import and Export Freight (Domestic and International)
You’ll have –
- Previous experience in an operational industry such as logistics, freight or airline environment (Desirable but not essential)
- Demonstrated administrative skillset, proficient with the Microsoft Suite
- Previous face-to-face customer service experience
- The ability to work well as part of a team or independently
- A strong attention to detail
- Strong time management skills, with the ability to react to changing circumstances with ease
- The ability to obtain a Dangerous Goods Certification
- Flexibility to work a 7 day rotational shift roster
- An unrestricted Drivers licence
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.