Assessment Officer

Description:

Are you ready to make a real impact in the building and construction industry? As an Assessment Officer at the Queensland Building and Construction Commission, you'll dive into the exciting world of building disputes, home warranty insurance claims, and compliance. Your role will be pivotal in ensuring the smooth delivery of QBCC services, with a chance to shape the future of construction standards across Queensland. If you’re a sharp thinker, problem solver, and passionate about making a difference, we want YOU on our team!

Key Outcomes/Accountabilities

The key outcomes and accountabilities of this role are to:

• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims, and compliance matters in accordance with relevant legislation, policy and procedures.
• Analyse and assess building disputes, licensing applications, and insurance claims including declining claims, and compliance matters with a view to achieving an outcome that considers the position of all parties and is fair.
• Analyse and assess building dispute matters, licensing applications, and insurance claims including declining claims with a view to making decisions that will withstand scrutiny and review.
• Ensure all customer communications including case notes are of a professional standard.
• Manage caseloads to achieve determined throughput measures.
• Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC.
• Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.
• Contribute to and support the operations of the Regional Service Center, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.
  
  
  

How To Apply

Before you submit your application please read the attached applicant information document noting in particular that QBCC cannot employ anyone who is on a visa.

Please Submit

• Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
• A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
  
  
  

Unsolicited resumes from recruitment agencies will not be accepted.

Occupational group Administration