Description:
We are currently working with a well-respected professional services firm to recruit an experienced and motivated IT Support Officer to join their national Technology team. This role offers the opportunity to work in a dynamic, fast-paced environment, providing high-level IT support to a diverse group of end users.
Based in the Perth office, you will work independently while being part of a talented and close-knit IT team, ensuring seamless IT operations across multiple office locations. If you are a proactive problem solver with a strong customer service mindset, this role presents an excellent opportunity for career growth in a supportive and collaborative team.
Key Responsibilities:
· Provide Level 1 and 2 help desk support to staff across multiple office locations.
· Manage and resolve IT support requests efficiently via helpdesk tickets and phone calls.
· Troubleshoot hardware, software, and application issues , ensuring minimal disruption to business operations.
· Support Microsoft applications, Windows operating systems, and industry-specific software such as document management and finance platforms.
· Assist with user account management , including onboarding and offboarding staff.
· Coordinate IT equipment setups, allocations, and office moves .
· Maintain and support conference room AV and IT setups .
· Oversee and manage IT equipment pools , ensuring availability and proper maintenance.
· Provide training and guidance to end users to improve IT literacy and efficiency.
· Ensure adherence to IT policies and compliance requirements .
About You: To be successful in this role, you will have:
· Proven experience in a similar IT support role, ideally within a professional services or legal environment.
· Strong technical expertise in Windows operating systems, Microsoft Office, and enterprise applications.
· Ability to diagnose and troubleshoot IT issues efficiently.
· Excellent problem-solving skills with a strong attention to detail.
· A customer-focused mindset , with the ability to communicate technical solutions in an easy-to-understand manner.
· Strong teamwork and collaboration skills, while also being able to work autonomously.
· Effective time management and prioritisation abilities to handle competing priorities.
· A proactive and solutions-driven attitude, always looking to improve processes and user experience.
Desirable Qualifications:
· Certificate II or III in Information Technology (or equivalent qualifications/experience).
· Exposure to white collar environments would be highly preferred (Accounting, Professional Services, Legal Services etc.)
· Experience with iManage Work10, Aderant Expert, and other enterprise applications is highly regarded.
Why Join?
· Be part of a leading professional services firm with a strong reputation.
· Work in a collaborative and supportive national IT team .
· Enjoy career development opportunities , with potential for progression to Level 3 IT support.
· Competitive salary package aligned with market rates .
If you are looking for an exciting opportunity to apply your IT skills in a professional services environment and work with a team that values collaboration and excellence, we encourage you to apply.
How to Apply This is a confidential search conducted by Robert Half. If you are interested in learning more about this opportunity, please contact us directly for a discussion. All applications will be handled with the strictest confidentiality.
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