Branch Support Officer

Description:

About the Company

This organisation is a global leader in delivering innovative healthcare products and services to professionals across the dental, medical, and animal health industries. With a strong focus on ethics, service, and team collaboration, they are committed to improving lives and providing exceptional support to their clients and customers.
About the Opportunity

As the Branch Support Officer, you will be a critical link between the sales, service, and customer care teams across your state-based branch. You’ll be responsible for coordinating spare parts, processing orders and returns, managing data in CRM systems, and supporting the broader sales team to ensure outstanding customer experiences.
Key Responsibilities

• Coordinate courier bookings and spare part logistics
• Process sales orders, credit notes, and warranty claims
• Apply credit card payments and liaise with the credit team
• Handle inbound sales support calls related to products, pricing, orders, and returns
• Maintain spare parts inventory and ensure timely processing of transfers
• Support the Sales Team with marketing promotions and follow-up calls
• Assit with service relocations, equipment quotes, and administrative tasks

Skills and Experience

• Previous experience in an administrative, logistics, or internal sales support role
• High attention to detail and process-oriented mindset
• Excellent communication and stakeholder management skills
• Strong system proficiency – ideally with Salesforce, Pronto or similar
• Ability to multitask and meet deadlines in a fast-paced environment

The Culture
This company promotes a workplace culture built on teamwork, ethical conduct, and a strong commitment to service excellence. You’ll join a people-first business that prioritises ongoing training and meaningful career progression.
How to Apply
Ready to take the next step in your career? Click "Apply Now" to submit your resume, or contact Maddy Dwyer (03 9938 7101) at HPG for a confidential discussion.
About Healthcare Professionals Group (HPG)
Healthcare Professionals Group (HPG) is Australia’s largest and most connected healthcare recruitment agency. With over 28 years of experience, we partner with leading healthcare companies across medical, dental, pharmaceutical, and life sciences to connect top talent with meaningful opportunities.