Description:
This is a Head of Engineering role with one of the leading companies in AU right now -- Gentrack Ltd (Global) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Gentrack Ltd (Global)
We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector. As a Sales Representative, you will play a crucial role in welcoming new customers to the Mable Group and maximizing their engagement with our services. As the first point of contact, you’ll represent the company and guide potential clients through their journey to becoming valued customers. Your primary responsibility will be to convert leads by providing clear information, building rapport, and ensuring a smooth transition to onboarding. You’ll also communicate effectively, educate clients about our offerings, and refer leads to other teams as appropriate. This role is KPI-focused, and your performance will be measured against specific goals. Key Measures of Success ### **Achieve individual commercial targets and KPIs as assigned to the role:** - Customer adoption rate - the percentage of new customers who successfully complete the onboarding process - Time to onboard - the average time it takes for a new customer to go through the onboarding process from initial contact to becoming fully operational. - Customer satisfaction – the feedback from newly onboarded customers to gauge their satisfaction levels with the onboarding process. - Quality - Ensuring we onboard the right customer at the right time in their journey of needing one of the services we offer. - Commitment to continual learning and development and growth within the role particularly focused on product knowledge and relevant sales skills - Strengthens Mable and its Group of companies brands’ reputation with client/customer communications ### **Key Responsibilities** - This role interacts directly with customers and potential customers of the Mable Group - Welcoming Customers: Greet new customers warmly and make them feel valued from the very first interaction. - Explaining Products or Services: Provide detailed explanations about the products or services offered by the Mable Group (and where appropriate the wider group of companies), including their features, benefits, and any relevant terms and conditions. - Addressing Questions and Concerns: Answer any questions or concerns the new customers may have about the company, its products, or the onboarding process. - Offering Guidance on Usage: Offer tips and guidance on how to make the most of the products or services being offered, including best practices for usage and any available resources or support channels. - Cross-Selling or Upselling: Identify opportunities to cross-sell or upsell additional products or services that may benefit the customer based on their needs and preferences. - Documenting Interactions: Accurately document all interactions with customers, including any issues or requests raised, in the company's CRM system or other relevant databases. - Clear outcomes: Stay connected with customers before the onboarding process to ensure the customer is assisted and has certainty that the Mable Group services are mutually beneficial. - Continuous Learning: Stay updated on new products, services, and company policies to better assist customers and provide accurate information during the onboarding process. ### **Experience** - Experience with collaborating with others to assist customers. - Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success. - An understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers.
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