Description:
Are you an experienced administrator with the ability to work under pressure? Our 1300 MH Call position could be just for you!
We're seeking a detail-oriented Administration Support professional to play a crucial role in enhancing mental health support for our community. You’ll be the vital link that ensures smooth operations, providing excellent customer service, managing schedules, and coordinating resources.
If you're passionate about making a difference and thrive in a fast-paced environment, we want to hear from you!
Job details
Position status Permanent Position type Full-time Occupational group Administration Classification AO3 Workplace Location Rockhampton region Job ad reference QLD/RK5C628782 Closing date 10-Apr-2025 Salary Other $38.81 - $43.16 p.h. Job duration Contact person Jillian Seierup Contact details 4920 5686Access the National Relay Service
About us:
Central Queensland Mental Health Alcohol & Other Drugs Service (CQMHAODS) provides specialised mental health and substance abuse care to over 250,000 residents in Rockhampton, Capricorn Coast, Gladstone, Central Highlands, and Banana areas. Rockhampton is the main hub, housing acute adult inpatient facilities, an Adult Step-Up Step-Down facility in Gladstone, and an Adult Community Care Unit.
The Adult Community Service Team, based in Rockhampton and Capricorn Coast, offers outpatient and home-based support for complex mental illnesses. This includes assessment, case management, and therapeutic treatment, with a focus on symptom reduction and recovery, in collaboration with various health providers.
About the role:
- Assists develop, implement and maintain effective administrative systems relating to 1300 MH CALL, performance reports and business processes.
- Utilise a wide variety of PC based systems with demonstrated expertise in the use and application of Microsoft Office suite, electronic mail, accurate data entry and retrieval from variety of information systems.
- Provide a first-point-of-call (acute) telephone response service for patients, relatives, General Practitioners, Emergency Services, Hospitals, and Mental Health Services statewide and interstate and ensure calls are processed or directed to the appropriate area for care by health professionals in a timely manner using tact, diplomacy, and discretion in accordance with 1300 MH CALL processes.
- Proven ability to communicate effectively with a diverse range of consumers and with staff at all levels, including clinical, medical, administrative and management.
- Maintain a professional approach to all tasks to ensure the integrity, confidentiality and quality of health data and personal information at all times.
What we offer:
Total remuneration value of up to $97,656 p.a. is comprised of:
- An hourly rate between $38.81 - $43.16 p.h.
- 12.75% employer superannuation contribution
- 17.5% leave loading
Additional Benefits
- Ongoing Professional Development and Education Opportunities
- Flexible Work-Life Balance and Variety
- Generous Salary Sacrificing Options
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Discounted Private Health Insurance
- Fitness Passport
Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply:
To apply, please submit the following:
- Your current CV or resume, including referees.
- A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
- Any additional forms / evidence as attached or listed on the Role Description.
Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.
For assistance:
- Contact Recruitment.CentralQueensland@health.qld.gov.au
- Quote the Job Ad Reference (JAR) RK5C628782
Applications close: Thursday, 10 April 2025
#Rockhampton
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.