Description:
This is a Merchant Experience Partner role with one of the leading companies in AU right now -- Doordash -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Doordash
**About the Role** We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform. As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. **You're excited about this opportunity because you w**ill**…** - Collaborate and troubleshoot important issues for Merchants via phone and web - Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses - Promote retention and overall Merchant success through white-glove service - Perform daily phone outreach to proactively resolve issues for Merchants - Prioritise and escalate issues in partnership with our teams - Managing conflicting deadlines, ensuring cross-functional collaboration - Have a solutions-focussed mindset, promoting Merchant success above all else - Validate and track Merchant feedback to inform updates to our products and tools **We're excited about you because you…** - 2+ years of experience in Customer success, account management, customer support - Proficiency in Microsoft suite / G-Suite - Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers - Experience advocating for customer experience within a team or initiative - You love thinking about new opportunities for process improvement
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