Description:
- $36.33 per hour + Super | 38hours per week
- NSW State Government | Sydney Olympic Park
- ASAP Start | Estimated 3-month assignment potential to extend
About the Company
Our NSW State Government client is committed to providing mobile health services for the community of NSW.
About the Role
They are currently seeking 2 x professional and empathetic Call Centre Operators to join their team in Sydney Olympic Park. This is an estimated 3month temp assignment, with a potential to extend. The position requires staff members to be flexible to work across rotating rosters 24/7. These will be 4 x 9.5hour shifts across the following roster times;
- 6am – 4pm
- 10am – 8pm
- 12:30pm – 10:30pm
- 8:30pm – 6:30am
Working within the Rostering, Deployment and People Hub Teams, you will be required to receive high volume inbound calls and record absence of staff into multiple HRIS.
Responsibilities
- Act as the first point of contact, providing high level, professional and empathetic customer service
- Respond to enquiries, in an accurate and timely manner
- Receive high volume inbound calls, operating contact centre telephony and other communication systems
- Accurately record information into the system
- Coordinate and roster shift vacancies with available staff
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
- Adhere to all Contact Centre daily and monthly KPI’s
About you
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- Professional, resilient and confident with a customer service delivery focus
- Exceptional stakeholder engagement skills, with the ability to effectively communicate across all levels
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise competing deadlines
- Strong computer literacy and proficiency with MS Office suite
Requirements
- Minimum 2-3years high volume contact centre experience
- HR or Rostering Call Centre experience, highly advantageous
- Flexibility to work a 4 day/38hours per week across Monday to Sunday 24/7 roster
- Willingness to undergo a National Police Check.
- Flexible to commence and commit to the duration of the assignment
How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted .
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
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26 Mar 2025;
from:
uworkin.com