Description:
We're seeking a passionate and skilled Application Support Engineer to join a highly collaborative, supportive & multi-talented Integration Technical Support team.Tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud! Up for the challenge? Read on!
This role will be pivotal in ensuring seamless connectivity and optimal performance for a cutting-edge global cloud platform. The successful candidate will act as a crucial liaison between customers and internal development teams, resolving complex integration issues and providing expert technical guidance.
Job Title: Technical Support Engineer
What your exciting days will look like:
- Own & resolve complex integration escalations for customers.
- Advocate for customers, providing expert guidance & solutions.
- Analyze & troubleshoot platform issues with finesse.
- Drive knowledge sharing & process improvements within the team.
- Collaborate seamlessly with customers & internal teams.
- Craft clear documentation to empower users and boost efficiency.
- Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform.
- Junior to mid-level experience working in a similar customer facing Technical support/Application support/Software support role
- Good JavaScript experience (ability to read/understand JS code for troubleshooting)
- Knowledgeable with LDAP/Active Directory, SSO or other authentication systems (Azure AD, Okta, SAML, SiteMinder etc.)
- Good knowledge in Web Services (soap, rest)
- Familiarity with Email Infrastructure (Exchange, Office 365, Postfix) and/or knowledgeable with Networking infrastructure
- Familiarity with relational databases & using Linux/Unix OR Microsoft Server
- Must be a clear communicator with excellent customer support skills
- Strong problem-solver with a knack for troubleshooting complex technical issues
- Exposure with 3rd party integrations
- Monitoring/Logging tools: Splunk, ELK
- Familiarity in Data Extraction technologies (JDBC, ODBC etc.)
- Strong knowledge on OAuth and OIDC.
- Experience providing SaaS / PaaS support.
Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.
* Candidates must have full working rights in AU
What's Next?
APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap!
Feel free to check out our other job openings & set up job alerts here: www.realtimeaustralia.com/job-search
26 Mar 2025;
from:
uworkin.com