Customer Service Coordinator / Administrator

Description:

Customer Service Coordinator – Installations
The Recruitment People provide Recruitment and HR Solutions.
Are you an experienced customer service professional with a background in administrative support? We’re recruiting for a Customer Service Coordinator to join a well-established company specialising in climate control solutions to both commercial and domestic customers.
The Role:
This full-time, permanent position in a small team. The role to ensure the smooth administration of installation projects for residential builders.
You will be a key player in coordinating the administration of job orders within the Customer Service department. Working closely with residential builders and installers, you will ensure each installation project is well-managed from start to finish, without the need for scheduling. You’ll oversee the administration side of the job orders, ensuring timely updates, order processing, and communication between stakeholders.
Key Responsibilities:

• Coordinate job orders and ensure accurate information is updated in the system (SimPRO)
• Communicate with residential builders, installers, and the customer service team to ensure timely project completion
• Ensure payments are processed, including invoicing for completed jobs
• Manage job-related administration tasks, including ordering necessary parts and materials for installations & completion
• Monitor email and phone correspondence, managing enquiries and updates between stakeholders
• Maintain accurate records and file management within internal systems
• Assist with general administrative duties to support the smooth operation of the team

Applicant Requirements:

• Previous experience in a customer service & administrative support role, ideally within the construction or trades industry (experience with installation projects is a plus)
• Proficiency in SimPRO or similar job management software (preferred but not essential)
• Strong organisational skills and attention to detail
• Excellent communication skills with the ability to manage stakeholder relationships effectively
• Ability to handle multiple tasks and manage time effectively
• Proficiency in Microsoft Office Suite
• A team player with the ability to work independently in a fast-paced environment
• Proven track record in multitasking

This is a full-time, on-site role (7am - 4pm), offering a stable working environment within a small team of 2-3. If you have experience coordinating administrative processes in a project-based setting and are looking for a challenging yet rewarding role, apply today!
Shortlisted applicants will be contacted.