Description:
Lead & support a high-performing contact centre team!We're looking for an experienced Senior Customer Service/Sales Rep, 2IC or Team Leader from the insurance industry .
About the role:
As the Assistant Team Leader , you’ll be the go-to person for the team, providing daily support, mentoring and coaching.
You’ll also:
✔️ Step in for the Customer Service Manager when needed.
✔️ Help develop the team to deliver exceptional customer service .
✔️ Support a warm, collaborative team environment .
✔️ Be hands-on—jumping on the phones when required.
What we’re looking for:
E xperience in a contact centre environment within insurance (Senior Rep, 2IC, TL) - is essential.
Strong coaching, mentoring, and leadership skills.
A calm, level-headed approach —you thrive under pressure.
Outstanding communication skills and the ability to connect with people at all levels.
Why you’ll love this role:
✔️ Work for a fantastic global brand known for top-tier service.
✔️ Stunning Auckland CBD offices with up to 4 days WFH after training.
✔️ Great opportunity to step up into leadership and grow your career.
✔️ Supportive, social and dynamic team environment .
✔️ Potential for a permanent role based on performance.
If you meet the criteria and are ready to take the next step? Apply now and don’t miss this fantastic opportunity!
26 Mar 2025;
from:
uworkin.com