Servicenow Support Analyst

Description:

About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The Information Management and Technology Division (IMTD) is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students. Our branch has a inclusive and supportive culture. We work hard and are passionate about service excellence, and we have fun while we're doing it!
About the Role
An exciting opportunity is available at the Department of Education for a ServiceNow Support Analyst to assist with the development and maintenance of applications on the platform. You will gain experience by assisting with system administration, configuration, scripting, troubleshooting and issue resolution on ServiceNow. This role will work closely with senior developers and other team members to develop and support ServiceNow solutions across the entire application development lifecycle. Our team prides itself on a fun and inclusive culture, with team members passionate about building excellent and innovative solutions to support our corporate and school staff.
Skills and Experience
To be successful in the ServiceNow Support Analyst role you will be able to demonstrate your passion, skills and experience across the following capabilities.
* Basic understanding of the ServiceNow platform, including system administration, configuration, and scripting. Familiarity with web technologies such as JavaScript, HTML, CSS, and basic knowledge of ServiceNow APIs and data models.
* Strong willingness to learn troubleshooting techniques and effectively address technical issues under supervision. Seeks resolution of problems through policy or process guidelines.
* A keen attention to detail in developing code and documentation, ensuring quality and consistency.
* A passion for delivering quality solutions and a commitment to staying informed about industry trends and
* Good interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders and advocate for preferred solutions and effectively influence stakeholders' decisions in a positive direction
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Stephen Miles – ServiceNow Platform Manager via 0447 110 133 or stephen.miles@education.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 10 April 2025