Description:
This is a remote position.
· Implement, configure, and customize ServiceNow SPM applications (e.g., Project Portfolio Management, Demand Management, Resource Management, etc.).
· Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
· Design, develop, and deploy solutions for portfolio management, including demand and project management processes.
· Integrate ServiceNow SPM with other ServiceNow modules (such as ITSM, ITOM, and others) and third-party applications.
· Develop reports, dashboards, and key performance indicators (KPIs) to provide insights into portfolio performance.
· Conduct system testing, debugging, and troubleshooting to resolve issues.
· Provide ongoing support and maintenance for ServiceNow SPM modules.
· Stay up to date with new ServiceNow releases and best practices.
Required Skills:
· Hands-on experience with ServiceNow SPM module implementation and customization.
· Strong knowledge of Project Portfolio Management (PPM) and Demand Management processes.
· Experience in ServiceNow platform customization (UI, business rules, workflows, etc.).
· Familiarity with ServiceNow modules such as ITSM, ITOM, and ITBM (IT Business Management).
· Ability to work with multiple stakeholders to define requirements and translate them into technical solutions.
· Strong analytical and problem-solving skills.
· Excellent communication and collaboration skills.