Description:
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.
Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- Enjoy a weekly pay run – TGI Thursday’s
- Get recognized through our ‘Value Awards’
- Celebrate at our team events
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- Employee referral bonus
- Wellbeing and Support Program (EAP)
A Glimpse into Your New Role
Our client is an international healthcare company who are committed to providing high quality, innovative healthcare for the benefit of current and future customers around the world.
We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience.
Role responsibilities:
- Respond to general health insurance enquires
- Handle calls regarding claim status, estimates and eligibility
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily
What You’ll Bring
- Excellent in customer service and great problem solving skills.
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!