Description:
Sydney Water is looking for a dedicated and experienced Team Leader, Tenancy Services to oversee the delivery of high-quality and efficient tenancy services across Sydney Water's manned locations. Leading a multi-skilled and adaptable team, you will ensure that tenancy service requests and tasks are executed effectively, enhancing client satisfaction and achieving optimal business outcomes.
Key Responsibilities:
- Lead and develop the Tenancy Services team, including Tenancy Services and Guest Services Officers, promoting a client-focused culture and continuous improvement.
- Ensure the provision of high-quality facilities and tenancy services across all manned sites, maintaining proactive support.
- Engage proactively with business stakeholders to understand their tenancy service needs, addressing concerns and enhancing service delivery.
- Apply resource levelling techniques to distribute team resources effectively, managing varying administrative workloads.
- Provide training and coaching to team members, ensuring they are equipped to handle the full range of business support services confidently.
- Measure and monitor team performance against service standards and targets, driving initiatives for continuous service improvement.
Skills & Experience:
- Proven experience in tenancy or building services management, with a strong understanding of tenancy conditions and best practices.
- Demonstrated leadership abilities, with experience in managing and developing teams to achieve high performance.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Strong organisational skills, with the ability to manage multiple priorities and adapt to changing demands.
- In-depth knowledge of relevant legislation and compliance requirements related to tenancy services.
Essential Requirements:
- You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
Closing Date: Friday, 4 April 11:59pm AEST.
Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Angela.Nguyen@sydneywater.com.au for any further information.
Dive into Our Great Benefits!
Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Working at Sydney Water
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.
We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.
Please see the position description for the role’s full accountabilities.