Description:
- Permanent part-time for that perfect work-life balance! (in-office)
- Inclusive and warm team environment!
- Professional clinical supervision and supportive 1:1’s with your Team Leader provided.
- Convenient Brisbane City ,QLD location with easy access to public transport.
Role overview
Mensline Counsellors provide phone-based support to men across Queensland who are experiencing domestic and family violence (DFV) or are perpetrators of DFV. As the primary point of contact, Mensline Counsellors respond to incoming calls promptly and are required to complete comprehensive DFV risk and needs assessments to determine whether the caller has recently or historically used violence, intended to use violence, or experienced interpersonal violence.
Using an intersectional and trauma-informed approach, Mensline Counsellors provide appropriate responses to manage risks and maximise the safety of those in need of protection. Based on the assessments, they develop suitable safety plans and referral pathways. Additionally, Mensline Counsellors are expected to offer compassionate, non-judgmental crisis counselling and psychological first aid to support emotional and psychological concerns. Furthermore, they provide relevant information and clear guidance to assist callers in navigating available support services.
It is also expected that Mensline Counsellors complete inbound referrals—such as those from QLD Police, correctional centres, or court-ordered referrals—between calls.
Shifts
(16:00 – 00:00 Mon – Wed), (09:00 – 17:00 &12:00 – 20:00 Thurs), (09:00 – 17:00 Sat – Sun)
Qualification requirement
- Bachelor’s degree in social work, human services, counselling, psychology or other relevant fields.
Position requirements
- A minimum of 2 year’s professional experience in the social and community services sector, preferably working directly or indirectly with DFSV victim-survivors or, perpetrators of DFSV. Other experience similar or relevant to this role will be considered.
- Demonstrated ability in assessing indicators of whether the caller is a person who uses violence or one who is subjected to violence in his personal relationship and demonstrated ability to respond appropriately to this assessment – risk assessment and safety planning skills required.
- Strong knowledge, understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
- Knowledge and understanding (or willingness to obtain) of the Intersectional feminist framework and how it applies to this area of work.
- Experience (or strong understanding) providing supportive and culturally safe spaces for diverse communities – i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTQI+.
- Confident computer and telephone multitasking skills. You must be able to efficiently type case notes during calls and maintain database accuracy (computer literacy and moderate to quick typing skills is essential).
- Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
- Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
- Right to work in Australia (unrestricted).
- Hold a valid (P) BlueCard (or willingness to obtain).
- Valid ID.
Remuneration
- SCHADS Award Level 4 ($43.51p/hr – $46.81 p/hr). Pay point is dependent on qualifications and level of relevant experience.11.5% super.
- Salary, meal and entertainment, and novated car lease packaging available (not-for-profit salary packaging).
Benefits
- Easy access to exclusive shopping perks and discounts via Employment Hero.
- Annual pay point reviews.
- Receive best-practice clinical supervision, supportive 1:1 catch-ups with your dedicated Team Leader, call coaching and on-shift support.
- Career progression opportunities and professional development resources.
- Access free professional and confidential mental health and wellbeing support for personal and work-related matters through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities.
DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.
All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.
For more information, please email recruitment@dvconnect.org