Description:
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. We have three 5-star hotels in Cairns: Crystalbrook Riley, Bailey and Flynn. All of our hotels are sustainably-led, with unique personalities, and offer endless opportunities to grow the brands and make your own mark.
THE ROLE:
Ready to bring events to life in the most exciting way? We are looking for a passionate Events Operations Manager to lead the functional delivery of Conferencing and Events at Crystalbrook Riley, Crystalbrook Flynn and Crystalbrook Bailey.
Reporting to the Area General Manager, you will be the driving force behind the delivery of unforgettable events - crafting seamless experiences, delivering exceptional guest experiences, optimizing sales, monitoring the revenue and fostering positive relationships.
If you thrive in the creation of magic, can lead and inspire others and are looking to further your career in Luxury Hotels, then read on!
In this role, you will:
- Take charge of every detail in conference and events execution with a hands-on approach, ensuring the delivery of a unique and elevated experience for our clients and guests
- Deliver exceptional service and professionalism, showcasing a passion for luxury hospitality
- Collaborate with our Sales and Conference teams to tailor and execute our clients requirements for all Cairns events
- Lead onsite conferencing operations and collaborate with the hotel-based Food and Beverage and Kitchen teams, to ensure flawless delivery
- Inspire the events team across all three hotels, creating a fun and positive environment
ABOUT YOU:
Our award-winning venues are full of personality and offer culinary delights to satisfy every taste and our conference and event spaces are designed to excite and inspire everyone who visits. As a strategic thinker with a creative flair, you will be passionate about driving impactful results. You will lead our talented teams to elevate the guest experience and ensure we remain first choice.
You will be excited to showcase the following skills/attributes:
- Proven experience leading conference and event operations within a hotel environment.
- A current QLD RSA certificate
- Flexibility to work evenings, weekends and holidays
- Strong emotional intelligence with excellent verbal and written communication skills
- A confident, guest focused personality with a passion for creating unforgettable experiences
- Exceptional time management and organisational skills - detail orientated and efficient!
- A track record of driving profitability and managing costs effectively
THE BENEFITS:
You will work with exceptional people in a supportive, diverse and passionate environment, this is a vital position within our team at Crystalbrook Collection! You will enjoy a flexible range of benefits that include:
- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.