Description:
About Care Vicinity
Care Vicinity is dedicated to expanding care options for recipients, addressing workforce shortages, and delivering superior value in care services. Our mission is to ensure that every individual receives the quality care they deserve, while also empowering support workers.
Care Vicinity was created with a single mission: to offer flexible, affordable, and empowering in-home care for Australians needing aged or disability support. Inspired by personal experience and a commitment to community, our founders envisioned a service that places control, quality, and personal connection in the hands of those who need it most. Care Vicinity strives to provide a supportive platform for both care recipients and support workers, making it easier than ever to access meaningful, personalised care within our communities.
Trilogy Care, on behalf of Care Vicinity, supports the hiring process for this role.
About the Role
Care Vicinity is seeking a driven and compassionate individual to join our Coordination team in a fast-paced, call-heavy environment. As a Care Coordinator, you’ll be the primary point of contact for veterans, ensuring their care needs are met with efficiency and empathy.
This role is ideal for someone who thrives in a call centre-style setting, managing high-volume inbound and outbound calls while coordinating provider services, managing recipient budgets, and delivering exceptional customer care. This full-time position (8:30 am – 5:00 pm, Monday to Friday) is based in our vibrant Bowen Hills office.
No prior healthcare experience? No problem! If you have a background in customer service, call centres, or similar roles, and a willingness to learn, we’ll provide you with all the training you need to excel.
Job Description
- Manage a caseload of 100 care recipients, ensuring their needs are met efficiently.
- Be the trusted first point of contact, maintaining consistent communication and addressing queries.
- Candle high-volume inbound and outbound calls in a fast-paced environment.
- Organise and coordinate a variety of support services (e.g., personal care, cleaning, allied health) tailored to individual needs.
- Monitor and manage care recipient budgets, ensuring financial accuracy and compliance.
- Work closely with internal teams (compliance, finance, and accounts) to facilitate seamless service delivery.
- Document all interactions and maintain accurate care records.
- Conduct monthly check-ins with care recipients to ensure their satisfaction and well-being.
Skills and Qualifications
- High school diploma or equivalent.
- Previous experience in customer service, call centres, or coordination roles (highly regarded).
- Strong communication skills – ability to build rapport and handle phone-based interactions with ease.
- Excellent organisational abilities and attention to detail.
- Proficiency in Microsoft 365 and the ability to quickly learn new systems.
- A positive attitude and adaptability in a fast-paced, call-heavy environment.
Care Vicinity Benefits
- Brand-new Bowen Hills office – close to transport, cafes, and supermarkets.
- Vibrant team culture – with an active social calendar and supportive leadership.
- Career growth opportunities – including professional development and internal promotions.
- Full support from your managers – and access to services that help you thrive.
- Employee Assistance Program (EAP) – support for you and your immediate family.
- Exclusive employee discounts – on groceries, fuel, utilities, and wellness activities.
Mandatory Requirements
- Current Federal Police Clearance (issued within the last 12 months).
- Valid Australian work rights (passport, birth certificate, or equivalent).
Unlock Your Potential with Care Vicinity
Join a fast-growing, purpose-driven team and help shape a new and exciting care platform that prioritises veteran choice. This role is perfect for someone looking to make a real impact in a call-centre-style care coordination role.
Apply now and be part of a team that’s redefining veteran support!