Description:
Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs.
The Opportunity:
The Customer Service Supervisor is responsible for managing the territory to maximise opportunities. This will include optimising profit from developing new customer contracts and maintain long-term relationships with customers.
Key Responsibilities:
- To achieve specified targets for labour sales and new customer contracts. Associated with the targets should be a commitment to achieve monthly targets for:
- Face to Face calls
- Quotations prepared and presented
- PM Service Agreements signed/accepted
- Oversee all major customer workshop and field repairs for which the Operations Manager has provided a quote to repair and liaise with the customer where additional work is required.
- Educate foreperson/leading hand on major customer requirements and needs.
- In conjunction with the Operations and Sales Managers, compile and execute customer visit schedule for all existing customer categories and potential customers. To achieve increased service and parts sales with greater customer satisfaction.
- Compile quotations for fixed price maintenance contracts as required by Service or Sales Manager.
- Generate workshop customer repairs for the Service Department.
- Liaise with the Operations Manager to resolve queries/disputes for repairs quoted by the incumbent.
- Carry out equipment inspections as required by customers to formulate on estimate or quotation.
- Initiate action to prevent occurrences of non-conformance
- Identify and record any problems relating to the product, process or quality system relative to the function responsible for.
- Recommend and provide solutions through the defined channels as required in policy.
- Effect short term corrective action as appropriate.
Role Located: Sumner
The Benefits: We offer a variety of services and benefits to help our employees in their personal lives, including:
- Technology: Discounts on Apple, Dell, Lenovo and Microsoft products
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent
The Knowledge, Skills and Abilities we're Looking For:
- Previous experience in a similar role
- Strong Customer Service
- Ability to read and interpret spare parts and service manuals
- Understanding of Australian Standards as they apply within the industry
- Material handling experience
- Results orientated
- Flexible and able to adapt to constant change
- Team player
- Strong Communication skills
Qualifications/Licences
- Secondary - HSC or Equivalent
- Tertiary/TAFE - Mechanical/electrical Trade Certificate
- Driver’s License (car)
- Materials handling post trade qualifications is desirable.
- Management training advantageous
- Occupational Health & Safety training desirable
Sales/Customer Service training desirable
About Us
Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.