Description:
About Haircare Group
Haircare Group is the trusted partner of the professional hair industry. Proudly Australian and family-owned, we’ve been empowering hairdressers since our founding by a hairdresser, for hairdressers. We’re industry leaders in building iconic brands and distributing premium haircare products across Australia and New Zealand.
About the role
The Sales Support Team is responsible for frontline assistance to our sales team. It is responsible for providing dedicated high quality, customer focused and timely support to the network Sales team, in line with policies, procedures, budgets, and company Values. The Sales Support Officer manages daily interactions including but not limited to; order taking, order tracking, dispute resolution and lead generation.
Deliverables and Responsibilities
- Manage incoming emails within the primary sales support email accounts and ensure requests are handled professionally and in a timely manner.
- Assist by performing track and trace on escalated queries where required.
- Maintain and manage internal documents for the team including but not limited to deals, pricelists/order forms, NPD etc
- Lead Generation
- Ensure data governance requirements are met as per the company framework
- Maintain safe working environments, by adopting safe work practices, procedures, and behaviours in accordance with Haircare Group’s Workplace Health and Safety policies and processes.
- Other duties as directed from time to time
Skills and Experience required
- Qualified Hairdresser preferred
- Strong experience with face to face/on-line customer service
- Excellent communication, consulting and interpersonal skills, proven ability in developing trusted relationships at all levels to gain support and achieve outcomes
- Well-developed organisational skills, including strong attention to detail and the ability to prioritise work and follow through on set tasks
- Self-motivated and driven; a fast learner with a calm & positive influence
- A team player with an outgoing, confident, and vibrant personality
- CRM Experience
- Strong computer skills, including intermediate use of Microsoft suite of programs, including word, excel and PowerPoint
- Demonstrated ability working in a fast- paced work environment with competing deadlines and priorities
- Previous experience with Pronto or Zendesk desired but not a requirement.
Benefits and perks
- Competitive salary and generous product discounts, including an annual gratis product allowance
- A supportive, fast-paced, and collaborative work environment
- Free on-site parking and a modern head office in Marleston
- A culture focused on promoting internal talent with opportunities for personal and professional growth
Apply Now!
If this sounds like your ideal role, please apply now with your resume attached!
You must have Australian work rights to be considered for this role.