Operations Manager

Description:

Who we are?

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 18,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

As our Operations Manager , you’ll be the driving force behind the success of your property (or properties), leading a passionate team and ensuring our residents have an unforgettable experience. You’ll juggle everything from team training and financial performance to property presentation and resident wellbeing—all while keeping your finger on the pulse of what makes Scape special.

Here’s a taste of what your day could look like:

• Lead, coach, and inspire a high-performing customer service team on-site.
• Plan and manage staffing to ensure seamless, high-quality service delivery.
• Support onboarding and on-the-job training for new team members.
• Collaborate with Facilities and Wellness & Hygiene teams to ensure standout presentation and maintenance.
• Manage arrears and ensure targets are met for collections and operational costs.
• Own the reporting process—track property performance and share insights.
• Partner with the leasing and marketing team to deliver successful campaigns.
• Help shape and hit revenue goals while keeping an eye on budgets and efficiencies.

You’re a people person who leads from the front—someone who thrives in fast-paced environments, loves solving problems, and genuinely cares about creating amazing experiences. You’re as comfortable with spreadsheets as you are with conversations, and you know how to keep a team energised and on track.

Here’s what sets you apart:

• You have 5+ years’ experience in customer service or operations roles.
• You’ve managed strong, effective teams and know how to bring out the best in people.
• You understand how to manage budgets and drive results.
• You’re highly organised, detail-oriented, and thrive in dynamic environments.
• You’re confident, collaborative, and bring a hands-on leadership style.
• You’re open to obtaining a National Criminal History Check and Working with Children Check.

Why you should join us?

At Scape, we don’t just create a great place to work – we bring the good vibes every single day. Here’s a sneak peek at some of the scape-tastic perks that come with joining our team:

• Your birthday, your way – Take a day off to celebrate however you like. It’s your special day, after all!
• Recharge with a Bueller Day – Need a breather? Enjoy a recharge day because we know life gets busy.
• ‘Escapes’ on us – You and a +1 can enjoy up to 5 nights free at any of our incredible buildings across the country. The ultimate staycation!
• Generous referral bonuses – Know someone who would love Scape as much as you do? Refer them and be rewarded.
• Support when you need it – Access to EAP, Sonder, and all the tools to ensure you’re feeling your best, in and out of work.
• Fitness perks – Enjoy access to Scape gyms and discounted memberships to Anytime Fitness to keep you moving and motivated.

Ready to Join the Scape Squad?

This is your chance to be part of a growing business that’s making a real difference for our students, stakeholders, and community.

Hot tip: We review applications and contact candidates as they come in, so don’t wait too long – the sooner you apply, the better your chances!

Click the button, send in your application, and let’s get this Scape journey started!

Please note: Previous applicants need not apply.

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.