Where

Customer Care Team Leader - Darwin Nt

Blackwoods
Darwin Full-day Full-time

Description:

  • Employee benefits, incentives, discounts, shares & more!
  • Enjoy job security and work/life balance (no weekends!)
  • Supportive management and career development opportunities

YOUR OPPORTUNITY

Are you an experienced team leader or supervisor looking for the chance to grow your long term management career? A unique opportunity has become available to join our close knit team in Darwin NT !

As our new Customer Care Team Leader no two days will be the same while you manage, coach and mentor your team to drive their success, so we're looking for people who are confident leaders and communicators.

This is the perfect opportunity for you to start your long term career with us, and our supportive management will provide you with all the training you need to be set up with success from the beginning!

Your key responsibilities include, but not limited to:

  • Act as a role model by leading, coaching and mentoring a team of Customer Care Consultants to achieve optimum performance
  • Conduct regular performance development discussions and planning meetings with all direct reports to clearly identify targets, as well as opportunities for career development and succession planning
  • Support and work collaboratively with other key stakeholders across the business to drive outstanding service for our customers
  • Pro-actively look for ‘better ways of working’ and implement and integrate process improvements in line with the overall business strategy
  • Ensure customer care key performance indicators are achieved and customer service expectations are exceeded
  • Create a supportive, fun and engaging environment for our Customer Care team by being visible and leading by example

To be successful, you will have:

  • Previous experience leading a customer service team in a high-pressure environment
  • Proven ability to coach, mentor and develop team members
  • Lead by example promoting our ‘customer first’ value
  • Focus on process improvements to ensure all KPI’s are met consistently
  • Thrive in a fast paced, ever-changing environment

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

  • Permanent salary and incentives
  • Team member discount card to use at Kmart, Bunnings, Target & Officeworks
  • Attractive Wesfarmers share plans every year
  • Flexible working with access to our 'All Can Flex' program
  • Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
  • Regular team events, celebrations, birthdays, milestones and BBQs
  • Further Wesfarmers discounted offers from over 300 corporate partners
  • Generous paid parental leave and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.


Video
28 Mar 2025;   from: uworkin.com

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