Ict Administration Support Officer

Description:

Job description
Agency Department of Corporate and Digital Work unit ICT Services - Technology Services
Development
Job title ICT Administration Support Officer Designation Administrative Officer 3
Job type Full time Duration Fixed for 12 months
Salary $66,773 - $71,746 Location Darwin
Position number 30721 RTF 319323 Closing 06/04/2025
Contact officer Lance Dolan, ICT Manager on 08 8924 3820 or lance.dolan@nt.gov.au
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=319323
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Perform multiple and diverse ICT administrative tasks to support the delivery of responsive and client focused ICT services to client
agencies.
Context statement
ICT services are delivered to client agencies under a centralised services model across a geographically and culturally diverse
environment. The Technology Services unit provides a range of ICT services to enhance agencies’ effective operation of digital
environments, ensuring alignment of ICT strategy in accordance with whole of Government policies and standards.
Key duties and responsibilities
1. Maintain and promote Information and Communication Technology (ICT) policies and procedures to achieve best practice
delivery of information and services.
2. Provide customer support services, in a timely manner to client agencies including assisting staff in logging requests for the
creation or cessation of accounts, hardware, network and email access and other service requests as required and action
requests relevant to Resource Access Control Facility (RACF) and NTG Pay (Electronic Invoice Management System).
3. Assist with maintaining ICT services related databases, registers and job tracking systems, undertaking data entry when
required.
4. Process ICT invoices and reimbursements in accordance with approved financial principles.
5. Work efficiently, both as a team member and independently to support the activities of the team and Branch.
6. Maintain own knowledge and understanding of relevant ICT processes and procedures to provide accurate information and
administrative support to staff in the team, client agency managers and employees.
Selection criteria
Essential
1. Good understanding and practical working knowledge of customer focussed service delivery with the ability to provide quality
ICT advice.
2. Strong skills and background in processing ICT actions and providing general ICT support, with good computer literacy skills
and experience using various office applications, databases and systems.
3. Demonstrated interpersonal, verbal and written communication skills with the ability to interact courteously with people at all
levels and from diverse cultures.
4. Good organisational and demonstrated problem solving skills to prioritise workload and the ability to work successfully under
pressure in a fast paced environment to meet deadlines.
5. Demonstrated drive, enthusiasm, commitment and self-motivation to work with minimal supervision independently and in a
team.
6. Understanding of the importance of maintaining high-level confidentiality when working on sensitive matters.
7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and
respectful.
Desirable
1. An understanding of the NTG IT environment, the different outsourced services and the service providers who maintain them.
2. Understanding of procurement processes and other NTG policies and procedures relating to Information Technology.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this
position, the applicant should consider the full requirements of the position in aligning to their work experience and capabilities to
this role. Please refer to the Capability Framework and visit our website at https://dcdd.nt.gov.au