Description:
Hi! We’re Go-To, and we’ve been looking for you.A little bit about us – we love skin care and think we’re pretty good at making it. Our specialty is uncomplicated skincare that your skin is going to love.
About the role : We’re on the hunt for a full-time Community Team Coordinator to join our best in class customer service team. Reporting to the Brand Manager, this role will support all the Go-To brand’s relationships across our community. You will be responsible for listening, responding, questioning and engaging with the Go-To community using our customer service communication and processes. You will also have an excellent choice in snacks.
Key Responsibilities Include
- Being the voice of Go-To, Gro-To and Bro-To in the hyper-connected consumer purchasing process
- You will be across all FAQs/canned responses
- Supporting all engagement and messaging on social media channels including Instagram, Facebook, TikTok, and Go-To’s Facebook group
- Responsible for prompt, efficient and helpful answering of customer enquiries via Gorgias software system relating to a variety of issues
- Knowledge of processes including refunds/returns/entering manual orders
- You will pay close attention to customer feedback and report back to the team
- Consistent execution of the Go-To website’s live chat
- Management of Go-To website’s review and Q&A platform
- Working closely and collaboratively with the marketing, digital, and production teams to be frontline representatives for team Go-To (aka: being a voice for our customers!)
- Love writing, correct grammar, and rolling your eyes at misplaced apostrophes
- Are patient, understanding, and have demonstrated customer service experience and techniques
- Maybe you’ve got a fancy degree, maybe you don’t. Professional qualifications are not essential when there is demonstrated customer service and social media experience and knowledge
- Have demonstrated community building experience
- Have technical understanding and can pick up new things easily
- Love Go-To. Obviously. And cake.
At Go-To, we make things fun that have no right to be. We’re a small but growing company that values creativity, cleverness, collaboration, and culture. We love fun parties, full biscuit tins, flexibility, and a healthy work-life balance. And yes, we also like the colour peach – in moderation. We don’t consider race, religion, colour, national origin, age, gender, disability, marital status, or your feelings about pineapple on pizza when recruiting.
Does this sound like you? We hope so!
Apply now.
28 Mar 2025;
from:
uworkin.com