Description:
We’re seeking a skilled L evel 2/3 IT Support Engineer to join one of our clients in the event space for a 4-week contract. This role requires you to be onsite at the Richmond office every workday, with occasional travel to warehouses.You’ll work with a small team of System Administrators, delivering business outcomes and providing operational support for desktops, laptops, printers, mobile devices, and server infrastructure. You'll be responsible for troubleshooting, maintaining, and improving IT systems while ensuring smooth day-to-day operations for end users.
Key Responsibilities:
- Provide Level 2 & 3 technical support for hardware, software, and network issues.
- Manage and troubleshoot Windows/macOS environments, Active Directory, and Office 365 .
- Support network infrastructure , including routers, switches, and firewalls.
- Administer and maintain IT systems, ensuring security and compliance .
- Assist with IT projects, system upgrades, and process improvements .
- Collaborate with internal teams and external vendors to resolve complex issues.
- Document technical procedures and maintain knowledge base articles .
About You:
- 3 + years of IT support experience (Level 2/3) with the ability to hit the ground running.
- Strong troubleshooting skills in Windows, macOS, and networking .
- Experience with Active Directory, Office 365, and cloud technologies .
- Familiarity with ITIL processes and service desk best practices.
- Excellent communication and stakeholder management skills.
- Ability to work independently and within a team .
If this sounds like you, APPLY NOW! Job ref #262745
28 Mar 2025;
from:
uworkin.com