Description:
Ungooroo GP & Health Services is an Aboriginal Community Controlled Health Organisation
(ACCHO) general practice that is committed to promoting wellness and chronic disease prevention. We are nationally accredited through AGPAL and endorsed through AH&MRC and NACCHO.
Join our growing medical practice and work with a team of caring and compassionate health professionals.
We're looking for a Part-Time Reception & Administration Officer to provide reception and administrative support to our GP team . This is a Part-Time position and, although it isn't an identified position, we strongly encourage Aboriginal people to apply.
Reception and Medical Administration Officer responsibilities include:
Reception
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Greet patients and visitors to Ungooroo in a professional and friendly manner.
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Demonstrate a warm and friendly approach to patient care.
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Ensure all follow-up inboxes/test results/recall reports are checked and actioned daily.
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Answer the telephone promptly and politely.
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Enter and update patient registrations and patient notes in computer programs.
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Respond to referring doctors, hospital staff, pharmacists courteously and helpfully.
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Deal with emergencies when necessary, following set procedures.
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Make the appropriate appointments with doctors for prescription requests.
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Exercise confidentiality in regard to patient care and all aspects of the practice.
Administration
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Open and distribute incoming mail, prepare and record outgoing mail daily.
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Maintain patient information and records.
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Support CEO and other staff teams as required.
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Balance daily receipts and Petty Cash.
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Assist Practice Manager and clinical team to identify gaps in care, billing, screening and call overdue patients to encourage attendance at the practice.
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Check all Medicare billings are correct daily.
Qualifications and Experience
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Minimum one year’s experience in medical receptionist/administrative role or equivalent.
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Knowledge of Best Practice, PenCAT and PRODA software.
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Knowledge of MS Word, Excel and Outlook.
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CPR/Triage training and/or experience.
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Experience with specific social groups serviced by the practice.
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WWCC & Police Check
Personal Attributes
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Demonstrated patient-focused approach with genuine empathy and interest in patient needs.
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Effective interpersonal and communication skills.
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A mature approach, who thrives on being in a busy environment!
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Be professional, well-presented and friendly.
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Represent Ungooroo in a positive manner at all times.
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Work cooperatively and independently.
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Strong time-management, multi-tasking and organisational skills with attention to detail.
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Work with integrity and honesty.
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Demonstrated eagerness to learn.
Find out more about Ungooroo at www.ungooroo.com.au or email hr@ungooroo.com.au.