Description:
About the role
We are seeking an experienced After Service Expert to join our team at FujiClean Australia in Helensvale, Queensland. This is a full-time position that will play a crucial role in supporting our nationwide distributors who looks after the FujiClean onsite wastewater treatment plant for both domestic and commercial applications.
What you'll be doing
- Based on product knowledge and experience trained by the Japanese secondment and engineers with superior product knowledge, act as a technical support experts for the Company’s distributors by providing tailored to advice to assist them with technical challenges regarding the onsite wastewater treatment systems that have already been installed.
- Properly train the Company’s distributors with the sales team as necessary so they will be able to design, install, maintain the FujiClean system as per the manufacturer’s instruction.
- Manage warranty claims on Odoo by responding to distributors in timely manner and shipping replacement parts or by performing repair with internal/external professionals including the site investigation.
What we're looking for
- Excellent customer service skills and the ability to effectively communicate with clients
- Strong problem-solving and decision-making skills
- Familiarity with relevant industry regulations and safety standards
- Ability to work collaboratively within a team environment
About us - Towards Clean Water -
With the company's mission FujiClean Australia is a leading manufacturer in specialising in providing the Japan-made unique onsite wastewater treatment systems. With a strong support of the Japanese parent company and engineers, we have established a reputation for excellence in the industry. As a growing company, we are committed to providing our customers with the highest level of the product and service.