E-Commerce Coordinator

Description:

An E-commerce Coordinator is responsible for managing the day-to-day operations of an online store, including product listings, website maintenance, order processing, customer service, and marketing initiatives, ensuring a seamless shopping experience for customers while driving online sales and achieving business goals across the e-commerce platform.

Key Responsibilities:

• Product Management:

• • Create and maintain accurate product listings on the online store, including descriptions, images, pricing, and inventory levels.

• • Update product information regularly to reflect changes in stock availability, pricing, or promotions.

• • Manage product categories and navigation on the website for optimal user experience.

• Website Management:

• • Monitor and maintain the e-commerce website, ensuring functionality and resolving technical issues.

• • Implement website updates and design changes as needed.

• • Optimize website performance for search engines (SEO) to improve visibility and organic traffic.

• Order Processing:

• • Process online orders efficiently, including order confirmation, payment processing, and shipping coordination.

• • Manage order fulfillment and inventory tracking.

• • Address customer inquiries regarding orders, shipping, and returns.

• Customer Service:

• • Respond to customer inquiries and complaints through various channels (email, phone, live chat).

• • Resolve customer issues promptly and professionally.

• • Monitor customer feedback and identify areas for improvement.

• Marketing and Promotions:

• • Develop and execute online marketing campaigns to promote products and drive sales.

• • Utilize social media platforms to engage with customers and increase brand awareness.

• • Create email marketing campaigns to nurture leads and promote special offers.

• Analytics and Reporting:

• • Track key performance indicators (KPIs) such as website traffic, conversion rates, and sales data.

• • Analyze customer behavior and identify trends to inform future marketing strategies.

• • Generate reports on e-commerce performance to share with stakeholders.

Required Skills and Qualifications:

• Strong understanding of Magento e-commerce platform.
• Proficiency in web analytics tools (e.g., Google Analytics)
• Excellent communication and customer service skills
• Attention to detail and ability to manage multiple tasks effectively
• Basic understanding of SEO and digital marketing principles
• Proficient in Microsoft Office Suite