Description:
At Etex , our purpose is to inspire new ways of living. We are an international leader in sustainable construction materials, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
Siniat is one of the flagship brands of the Etex Group. Etex Australia manufactures and supplies Siniat wall and ceiling solutions to the local market and is the only Australian manufacturer of plasterboard and metal systems to offer a carbon-neutral opt-in program on a wide range of locally made products.
About the Opportunity
- Process adherence for all plaster and metal ordering
- Training of all customer service team members
- Tracking of team Key Performance Indicators
- Managing safety program and training for team
- Management of stock and customer escalations and complaints
- Travel may be required from time to time visit team members interstate
- Conduct weekly team meetings
- Prepare monthly customer service reports
- Direct technical queries to our technical teams
- Participate in technical and product training
- Booking transport timeslots and maintenance of runsheets
- Managing the processing special made to order product requests
- Maintain open sales reports
- Must have previous leadership experience
- Strong ability to create an engaging team environment
- Ability to lead the team across multiple remote sites
- Deliver personalised service to our close network of customers; no cold calling
- Experience with inventory, freight, customer service and administration would be ideal
- Experience with SAP would be highly regarded
- Strong communication and interpersonal skills
- Excellent time management and attention to detail
Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.
- Fully supported training provided within a culture where we “care”
- Excellent work life balance; Monday – Friday
- Hybrid working model become affective after probationary period completed
- Yearly salary reviews
- EAP services for you and your family
- Reward and recognition program
- Paid Parental Leave for Primary and Secondary Carers
- Fully supported training
- Great culture, supportive team environment; we work together and help each other “enjoy a laugh whilst working hard”
We are an equal-opportunity workforce committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.