Description:
We are looking for enthusiastic, energetic, and reliable Customer Service Consultants to join our team at the Karawatha Contact Centre . Every interaction is an opportunity to connect with our customers.
- Handle inbound and outbound customer interactions via telephone, email, and chat.
- Stay cool under pressure, quickly resolving customer enquiries with empathy and professionalism.
- Handle multiple tasks like a pro, whether it's talking with a customer while updating our systems or helping them navigate self-service options.
- Record important details in our Salesforce CRM, ensuring every customer gets the care they deserve.
Shift Times! Days and hours are scheduled on a rotating roster and will vary weekly to meet the needs of the Contact Centre. You must be available within the hours of 8am - 8pm, Monday - Friday.
What you'll Bring
- Great communication skills with the ability to adapt to different people and situations.
- The ability to multitask and keep a positive attitude in a fast-paced environment.
- Maintain a calm and professional demeanor, actively listen to customer concerns, and use problem-solving skills to address issues effectively.
- A passion for customer service and a willingness to learn. Experience in fast logistics, food or any fast-moving industry is a big plus-but a can-do attitude is what matters most.
What we Offer
- Comprehensive Training: Receive paid training to ensure your success and confidence in the role.
- Competitive Salary: Earn above industry standards.
- Career Growth: Access to upskilling, training, and mentoring to support your career development.
- Awesome Perks: Enjoy fun and practical employee perks and discounts.
- Inclusive Parental Leave: Support for all parents and carers.
- Hybrid Work Model: Mix of office and home working after probation (one day from home).
- Fun Workplace: A supportive environment with plenty of opportunities to shine.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.