Strategic Operations Officer - Training And Capability

Description:

Employment Period: Until 28 th November 2025 with possible extension.

About SAFECOM

The South Australian Fire and Emergency Services Commission (SAFECOM) plays a critical role in supporting emergency services across the state. Working alongside the CFS, MFS, and SES, we enhance community safety, strengthen disaster preparedness, and drive resilience efforts.

We also provide essential corporate and business services, including finance, WHS, mental health, procurement, volunteer services, and ICT support, ensuring our emergency services can operate effectively when it matters most.

About the Opportunity

We are seeking a dedicated professional to coordinate the State Emergency Information Call Centre Capability (SEICCC)—a vital service activated during emergencies and disasters in South Australia to provide critical public information to the community. SEICCC is powered by trained public sector employees from across government agencies who step up when their support is needed most.

About the Role

As the Training and Capability Coordinator, you will:

• Lead the training and support of SA Government agencies in Public Information and Warning capabilities.
• Develop and deliver training programs (online and face-to-face) across a range of emergency communication initiatives.
• Oversee call centre operations, including recruitment, training, and retention of SEICCC operators, supervisors, and information officers.
• Ensure operational readiness by maintaining training plans, managing resources, and coordinating financial processes.
• Lead capability testing and drive improvements through research and alignment with best practices.
• Provide technical guidance and develop essential procedures and documentation to ensure seamless operations.

This is an exciting opportunity for someone passionate about public safety, emergency management, and effective communication who thrives in a dynamic environment where their work directly impacts the community during times of crisis.

Be part of a team that makes a real difference. Apply today!

Desirable Qualifications:

TAE40122 Certificate IV in Training and Assessment or equivalent or a diploma or higher-level qualification in Adult Education.

Remuneration:
ASO5 - $85,790 - $95,413

Special Conditions:
Engagement will be subject to a satisfactory Emergency Services Sector Criminal History Check.

For all special conditions, please refer to the Role Description.

Enquiries:
Adam Shearer

Manager – Strategic Operations

Ph: 0408 357 478

E: Adam.Shearer@eso.sa.gov.au

Application Instructions:
Applicants are required to submit a CV/resume, a cover letter, and a document addressing the criteria outlined in the Application Guidelines document.

Applications must be submitted online.

SAFECOM is an equal opportunity employer committed to providing a working environment that embraces and values diversity, inclusion and supports a culture of safety and respect.

We welcome and encourage applications from diverse community groups including Aboriginal and Torres Strait Islander, LGBTIQ+, people with disabilities, women and other diverse groups to help us build a workforce that reflects the communities we serve.

We are committed to making reasonable adjustments to provide a positive and inclusive recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to contact us at the time of application.