Description:
Queensland Computers is a fast-growing IT Provider with a strong presence throughout regional QLD. We are a young, active and ambitious team that delivers remote and online Managed Services for our Small to Medium Businesses across Queensland.
You will be part of a supportive and family friendly work environment, with autonomy and flexibility to manage a variety of daily activities.
- Opportunity to invest your skills into a wide range of technical challenges.
- Training and mentoring provided.
- Full Time Contract with flexible hours.
- Location: Our team's central Office location is in Bundaberg.
About the role
As a new member of our Print and Technical Services team, you will be provided with guidance and training to develop your skills in the IT industry. We take pride in the standards we provide for customers and are seeking an individual who is also driven to deliver above and beyond service for our customers.
We care about the members of our team, and this role will require a special someone, to fill the role of a valued team member who is moving to Brisbane.
Responsibilities
Customer Service:
- Address and resolve print tickets
- Manage toner levels for print machines
- Install machines at customer sites
- Enhance clients' experience with prompt, friendly, and efficient service
- Provide remote hardware maintenance and support
Ticketing System & Monitoring:
- Utilize the Ticketing System for resolving Helpdesk Tickets & Service Requests
- Manage and record all work through the Ticketing System
- Ensure Client Documentation is well-maintained
- Monitor regularly scheduled/automated actions
Project Work:
- Assist with project delivery on-site or remotely as needed
Communication, Reporting & Risk Management:
- Escalate tickets requiring Service Manager support
- Communicate ticket status to clients at every step
- Submit timesheets and expense reports as per SOPs
- Identify, communicate, and mitigate potential risks
Team Work:
- Follow schedules provided by the Service Manager
- Adhere to Standard Operating Procedures
- Contribute to the process of innovative change
About you
- Outgoing professional, looking for a company who embraces their unique personality.
- Transferrable skills such as critical thinking
- Ability to learn on the job and have a growth mindset
- Disciplined and responsible approach to work, as this role will require travel to customer sites.
Desirable
- Previous experience in print or technical support role.
- IT certifications (Microsoft MCP, MCSA, MCSE, ITIL, ITSM, etc.)
- Familiarity with ticketing systems and ITIL best practices.
Benefits
- Opportunity to solve problems and make a difference.
- Be part of a high performing team that supports equality in the workplace.
- Join a business that actively encourages career progression and personal growth, through training and professional development.
- Contribute to and share in the success of a growing business, that recognises and appreciates each individual in the team.
- Enjoy a work life balance, supported by a family friendly culture.
- Be part of a technologically advanced company, with well-established connections in the industry.
How to apply
When applying you will need to:
Attach a resume (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Check out the video below to meet Heath, who will be your Service Delivery Manager.