Administration Support Officer

Description:

ADMIN / SECRETARIAL / OFFICE SUPPORT ADMINISTRATION PORT OF BRISBANE PERMANENT / FULL TIME
24/3/2025
Port of Brisbane - Full-Time, Permanent - Monday to Friday
On site - Hours between 7:00am - 5:00pm
Work with a dedicated team committed to proactive communication
ABOUT US
Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage.
The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high-quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry-leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence.
YOUR NEXT ROLE
Join Hyne as a Administration Support Officer, where you will play a key role in managing customer interactions and ensuring a seamless experience. Reporting to the Services Leader, you will handle order management, provide timely updates, and support the Customer Manager in building strong relationships. This role is primarily computer-based, with minimal phone or face-to-face contact, making it ideal for detail-oriented professionals who excel in written communication.
All our people go home in the same condition they came to work; safety before production.
A ‘be of service’ attitude and operating manner is shown in everything that you are involved in to support quality working relationships and deliverables.
Build and maintain relationships with key stakeholders, internal and external.
Provide a dedicated customer base with all communications on all aspects of order management.
Proactively communicate and update customers to ensure their needs are met on time every time, resolving customer issues efficiently and escalating complex cases when necessary
Meet or exceed performance targets, including response time, call resolution, and customer satisfaction metrics.
Proactively manage order intake, cross selling / upselling / outreach selling and follow up for expected orders, in conjunction with Customer Managers.
ABOUT YOU
You have a proven track record of success in customer service and administration. You understand the importance of resolving inquiries efficiently and exceeding expectations.
You possess highly developed communication and interpersonal skills. You can build strong relationships with customers and colleagues, fostering a collaborative work environment.
You thrive in a detail-oriented environment where accuracy is key to exceeding customer expectations.
WHY HYNE TIMBER?
As a Hyne Timber team member you will enjoy benefits such as:
We are proud to support our team members with: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation.
Remote access – Hyne team members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed.
Annual salary reviews – peer and market reviewed salaries to support fairness.
Private Health Cover discounts – discounted fees & waiting periods waived.
TO APPLY: Submit your resume and cover letter addressing your suitability for this role on our website at www.hyne.com.au/careers
QUESTIONS: If you would like to discuss the position further feel free to contact us on 0491 224 075.