Description:
Leading the future of reproductive careAt Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family.
That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
What’s the role?
Patient Services Coordinators have a very important role at Monash IVF. This is a full-time permanent opportunity where you will be the first person patient's meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Under guidance of the Patient Services Manager, your responsibilities include:
- Triage incoming calls and emails
- Managing patient bookings and monitoring clinic appointments
- Accurate data entry into the patient management system
- Providing general administrative support to the team
- Delivering exceptional caring service to all patients
- Assist with Medical billing and receipting
- Providing practice management support to our Doctors as required.
Understanding there are ups and down in reproductive health, the Patient Services Coordinator will be sensitive to the needs of patients and focus on patient outcomes.
Ideally you will bring the following:
- Knowledge of medical terminology
- Previous experience in a busy medical practice preferably with IVF experience
- Previous experience with Medicare, medical billing and receipting
- Excellent telephone manner
- Exceptional computer and IT skills, Microsoft Office Suite essential
- Genie experience advantageous
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills with proven ability to multitask
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.
At Monash IVF, we are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in West Leederville, provide an inspiring environment where cutting-edge technology meets compassionate care. Located directly opposite St John of God Subiaco Hospital, and easily accessible by bus routes, our clinic is perfectly positioned for a convenient commute.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.
Monash IVF Group values each & every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:
- A Learning & Development Framework that supports your professional development
- Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
- Discounts on Monash IVF Group fertility and ultrasound services
- Paid IVF Leave
- Paid Parental Leave - 12 weeks plus superannuation
- Access to Fitness Passport gym membership
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.