Description:
About us:
A family business established in 1979, PMT Security Systems is one of the largest security companies working within the Retail, Banking, Transport, Government and Commercial industries nationally.
With offices in Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra, PMT Security has developed a reputation of quality and customer service excellence. Our capabilities include customised alarm, access control and IP CCTV solutions, the full suite of electronic and technology-based security solutions.
Due to continued growth, we are now seeking a passionate Service Coordinator to join the team in Balcatta.
Your new role:
Reporting to the Service Delivery Manager, you will be responsible for:
- Scheduling and coordinating technicians & contractors for service and maintenance
- Ensuring scheduled maintenance is completed on time
- Raising purchase orders
- Invoicing
- Providing exceptional customer service over the phone and email
- Ascertaining call requirements and directing to the right area
- Ensuring requests have been rectified in sufficient time and keeping clients up to date in regards to job progress
- Data entry, utilising spreadsheets for reporting
- Database management and assisting with backlog of orders
- Ad-hoc requests
What you'll need to succeed:
- Strong experience in a service coordinator capacity, ideally within the electronic security industry
- Demonstrated experience working within a service industry where you have coordinated technicians or contractors for service and maintenance
- Excellent communication skills, written and verbally
- Prioritising customer service in all of your calls
- The ability to work well under pressure and remain calm with competing work demands
- Looking for a career within a growing organisation where no two days are the same
- The ability to liaise with individuals from various backgrounds including company directors and trades-staff
- Light-hearted personality that enables you to work within a service department
- Able to work solo as well as a great team player
- Experience with simPRO preferred but not essential
What you'll get in return:
- Great opportunity to work with a market leading organisation that promotes from within
- Varied and exciting role that keeps you busy and occupied
- Fast paced working environment
- Salary package depending on your experience