Customer Care Specialist - Ballarat

Description:

Permanent part-time opportunity - 48 hours per fortnightVaried shifts across a rotating roster - Monday to Saturday Located at Ballarat Donor Centre and Donor Mobile Unit, VIC Salary starting from $32.31 per hour + Penalties (if applicable) + Super + Salary Packaging and more
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About The Role
Our Ballarat Donor Centre and Donor Mobile Unit are looking for a Customer Care Specialist with excellent customer-facing skills and a genuine passion to deliver an exceptional service to our donors. You will play a key role in supporting our donors through their donation process. Full training is provided so, along with the above, all you need is the curiosity and motivation to learn the process of collecting blood and biological product.
A Day In The Centre Could See You
Greet and interview potential donors to understand their eligibility and suitability to donateComplete routine blood pressure and haemoglobin testsSet up machines and collections equipmentInsert and remove needles safely to collect whole blood, plasma, and plateletsMonitor donors post-donation and assist them with rebooking their next donationWork collaboratively to achieve collection targets
Our paid, flexible self-paced training program ensures you are well-supported with both on-the-job practice and scheduled online classes. No prior qualifications or experience in healthcare is required; our team members have come from a variety of diverse industries and backgrounds.
Besides having a real passion to deliver an amazing donor experience, you’ll need to:
Be comfortable with needles and blood/biological materialsOccasionally lift between 9-22.7kgs Frequently stand, walk and bend to set up and pack down machines and blood products Be flexible to work varied shifts on a fortnightly rotating roster from Monday to Saturday, including weekends and afternoon shifts across both the Donor Centre and Donor Mobile Unit.
This role is being offered on a permanent part time basis with 48 hours per fortnight. The role will require you to work across both the Donor Centre and the Donor Mobile Unit. While working as part of the Donor Mobile Unit, regional travel and overnight stays are required.
Thrive in a diverse culture that cares for your wellbeing
We’re a Diverse And Inclusive Bunch. We’re Proud To Foster An Environment Where All People Can Come Together To Achieve Their Very Best. We Place Our Employee's Wellbeing At The Forefront And Express Gratitude And Care For One Another. As Part Of The Lifeblood Team, You’ll Have Access To
A range of salary packaging benefits including the option to package up to $15,900 of your salaryAbility to purchase additional annual leaveDiscounted private health cover with fantastic corporate benefitDiscounted access to 1,430+ gyms & pools all over AustraliaEmployee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing supportDiscounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more
Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities.
Next steps
When it comes to recruitment, we progress suitable candidates through the hiring process as soon as we can, so we encourage you to submit your application as soon as you're able to. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.
For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Sophie Eberhardt on seberhardt@redcrossblood.org.au.
Please note: applications sent directly to this email address cannot be accepted
If you want to know more about our recruitment process or to check out our FAQ's, please click here.
This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.